- Report: #671388
Complaint Review: Accessory Export LLC - Riverside California
Reported By:
denversolo -
, Quebec, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Accessory Export LLC
12155 Magnolia ave. Ste 4H Riverside, California, United States of America
Phone:
951.687.1140
Web:
www.accessoryexportwholesale.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Accessory Export LLC Accessory Export Wholesales, Accessory Export, Sell thru Amazon, Yahoo, and Ebay, also have their own website. Website lies, Customer service is pathetic. Riverside, California
I ordered a cell phone case from them and paid 6 bucks for "expedited" shipping. Site stated "2-3 business days" for shipping time. On the third business day, I checked the status of my item. Still hadn't even been shipped. No tracking number, nothing. So I called customer service. I was informed that the first day didn't count (order was placed at 7 am, why that isn't early enough is beyond me) and then there was a 2 day processing time (not mentioned during ordering process) and then the item is shipped, which is 2-3 days time.
In other words, "expedited shipping" amounts to a week. All he could offer me is to cancel the expedited shipping and refund that portion of the total, or cancel the whole order. When I was not satisfied with the resolution to the call and I requested a supervisor or escalation department, I was informed that he was the head of the department and there was no one above him. I was never apologized to, was spoken to like I was less intelligent, and was given no reasonable resolution.
In other words, "expedited shipping" amounts to a week. All he could offer me is to cancel the expedited shipping and refund that portion of the total, or cancel the whole order. When I was not satisfied with the resolution to the call and I requested a supervisor or escalation department, I was informed that he was the head of the department and there was no one above him. I was never apologized to, was spoken to like I was less intelligent, and was given no reasonable resolution.
