- Report: #954927
Complaint Review: Accountgear.com - Internet
Reported By:
Chris -
Clifton, Colorado, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Accountgear.com
Internet, United States of America
Phone:
Web:
WWW.AccountGear.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Accountgear.com GameWar.com Paid for a lvl 65 toon received a lvl 1 toon in LOTRO, Internet
I paid for a lvl 65 burglar in lotro, what I got was a lvl 1 champio . And to top it off, and show what a friken idiot I am, before I was able to log in and check out the othe account, I bought a 1 year subscription and all the expansions to get it current. I emailed them immediately and got1 response
" Hello, Have you checked all servers for the character? Sometimes it is misplaced in a different serve . Please check again. Meanwhile, can you please provide us the screenshot of the problem ( in JPG file) and also the username and current password so we may investigate the problem.
Thank you, Cynthia R. Customer Support- Team Leader Accounts Department "
I have sent all the information that they asked for and all I get now fora response is the automated system. The only thing that I want is the 65 toon that I paid for or a replacement account with all the expansions including Rohan and a minimum of lvl 65 burglar. Is that too much to ask for???
" Hello, Have you checked all servers for the character? Sometimes it is misplaced in a different serve . Please check again. Meanwhile, can you please provide us the screenshot of the problem ( in JPG file) and also the username and current password so we may investigate the problem.
Thank you, Cynthia R. Customer Support- Team Leader Accounts Department "
I have sent all the information that they asked for and all I get now fora response is the automated system. The only thing that I want is the 65 toon that I paid for or a replacement account with all the expansions including Rohan and a minimum of lvl 65 burglar. Is that too much to ask for???
3 Updates & Rebuttals
Lotro geek
Loma,Colorado,
USA
**FINAL UPDATE** RESOLVED: 2 ACCOUNTS FOR THE PRICE OF 1
#2Author of original report
Wed, November 28, 2012
**FINAL UPDATE**
Turned out that the delivery information had already been sent to my paypal email address. The account had everything and more described on it.
About a week later, they were able to fix the issue with my original account, and they gave it to me at no additional cost.
I ended up getting 2 accounts for the price of 1. Truly an amazing company if you ask me after have a terrible time previously dealing with a craigslist seller.
Lotro geek
Loma,Colorado,
USA
**UPDATE**
#3Author of original report
Wed, October 17, 2012
**UPDATE** Well, it has been 48 hours since my second attempt at receiving a LOTRO Account from Accountgear com. I did receive the automated email last night. And this morning when I checked their website and tracked my purchase, instead of " processing" I it said " delivering" so at least there is change. They also removed the account that I paid for, from the list of accounts for sale. So that means 1 of 2 things, either they acknowledged that I paid for the account or somebody else bought the same one as me.
Lotro geek
Loma,Colorado,
USA
**UPDATE**
#4Author of original report
Tue, October 16, 2012
The next day Accountgear sent me an email saying " how sorry they were " and gave me a gift code. So me, being dumb, promptly used the code and gave themaanother$ 100 bucks. I received the " thanks for your order " email. It has been almost 24 hours and 4 emails later and still no account information. Wow, that's it, just wow.
