Complaint Review: AccountNow - MetaBank - Internet

I have been with AccountNow for some time. I have two accounts; one I opened years ago and one I opened about a year ago. I the one I opened a year ago has been fine. Ive never had any problems with it. Recently I have had money deposited into the one I open years ago, contacted the company to get my debit card and was told that they no longer made that card but after the representative talked to a supervisor which stated they would be forcing a new card out to me. This was December 3. They informed me a card would be sent out in 7 to 10 days. I waited and nothing. I called back on the December 17^th and was told that a request for the card to be sent to me was never processed. So they apologized and said they would expedite the card to me for a fee of 40. 

I was upset but willing to pay it because I needed the money to pay my bills. I called on the December 23^rd because I received nothing again. This time was placed on hold and no one never return to the call. Called again and was apologized to explain the issue, was told a supervisor would be giving me a call back; that was at 9:30am. Around 6:00pm called back and was guaranteed   I would be receiving a call within the next hour. Around 7:00 called back again in which I informed the representative I wanted to speak a supervisor after explained the situation and was placed on hold for an hour in which I disconnected the call because I went to have dinner with my family. December 24^th I called first thing in the morning, and was placed on hold for 2 hours after the representative condescendingly told me to only answer the question that she asked. 

After explaining to her that I am not her child and if she ever spoke to me like that again I would guarantee her firing she changed her attitude apologized several times and then informed me she would get the supervisor on the line. Thats when I was placed on hold for 2 hours.  At this point I was livid. I called back again and informed the representative that I would not be on hold longer than 2 minutes; that he 2 minutes to get a supervisor on the line. He talked with his supervisor and was told a manager from a different department would be calling me back within the hour. No call. I called again and inform the representative that I didnt want the card, I just wanted my money. 

Transfer my money into my other account just give me my money back. Informed me there was no way to do so. I would have to wait to speak with supervisor. Called back on the 30^th and was informed that they had gotten everything straight and I would be receiving a card and they would wire me $200 through MoneyGram which would be available in an hour. After asking for a confirmation number was told I would be receiving a call shortly because one was not available. After calling on the 31st was told I didnt receive it because no card was issued. Once card issues I would receive the wire. 

Well here it is January 2^nd and no money wire and no card. I am filing a complaint with the Better Business Bureau. I just want the public to hear my story. I am going public with this. This is ridiculous and all I want is my money. Plain and simple. I have bills that are going unpaid because of this and I am angry, upset and confused. Just give me my money back. Thats the purpose of having a prepaid card. So you can spend your money you are putting in your account. I am being denied the right and I am furious at the incompetence that a business supposedly for the people would stoop to, to not give someone their money back. Be warned people!