- Report: #1223180
Complaint Review: ACCUPOS -
Reported By:
ACCUPOS, NO! DON -
westlake, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
ACCUPOS
USA
Web:
http://www.accupos.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ACCUPOS DO NOT DO BUSINESS WITH THIS COMPANY HORRRRRREEEEENNNNNNDDDDOOOOUUUUUSSSSSSSSS. Customer service. Whether I called sales, tech support, customer service and eventually the Director. I was never a jerk or aggressive, just trying to get answers. I know h*o ACCUPOS WESTWOOD
| DO NOT DO BUSINESS WITH THIS COMPANY |
| HORRRRRREEEEENNNNNNDDDDOOOOUUUUUSSSSSSSSS. Customer service. Whether I called sales, tech support, customer service and eventually the Director. I was never a jerk or aggressive, just trying to get answers. I know how to get flies with honey not vinegar. Shockingly, this attitude was not reciprocated. The rudeness and briskness and outright disrespect to a customer of theirs was astounding to me. 7 phone calls in with no answer. And I didn't even mind the typical run around, call here, call there, transfer here, that's not my department and then transferred back to the first guy. I have encountered rough customer service before and a lot of the folks manning the front line phones have to deal with angry customers thus I can understand and give a bad attitude a pass. However, the way they treat their customers, based on other complaints I have read, this is the norm. The aggressive, dismissive, angry, humiliating, degrading, disrespectful way I was treated was simply unprecedented. At ALL levels the arrogance and customer service PREVENTION is incredible. |
1 Updates & Rebuttals
AccuPOS Point of Sale
Henderson,Nevada,
USA
We will be happy to speak with you about your concerns
#2UPDATE Employee
Mon, April 20, 2015
We have thoroughly searched our records and are unable to find record of you or the calls you’re referring to based on the information you’ve provided. If you have, in fact, purchased a system from us, we encourage you to call and discuss your concerns with us directly. As it stands however, we have doubts as to the authenticity of this review and question whether the person has actually done business with us.
