- Report: #404018
Complaint Review: Ace Cash Express - Mr. Simon - Ace Credit Services - Irving Texas
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Ace Cash Express - Mr. Simon - Ace Credit Services
1231 Greenway Drive, Suite 600 Irving, 75038 Texas, U.S.A.
Phone:
866-2232274
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Ace Cash Express - Mr. Simon - Ace Credit Services Threats, illegal collection tactics, rude, bad collections, intimidation! Irving Texas
I took out a payday loan with Ace 8 or so months ago when I hit hard times. The total for that was probably about $700. I continued to pay the interest and re-finance this loan every two weeks paying hundreds of dollars in interest. Eventually my luck ran out as it sometimes does and my loan defaulted. I raised over $300 and went into the store and paid it down to a little over $400. However, since paying that I have not been able to cover the rest. I fully intend to, but it has not been in the cards so far. Since coming into the store and paying them half of it down, I have received threatening calls from a Mr. Simon on both my cell phone and my employers phone. He does not just call in and ask for me, he asked for my supervisor. He left her messages and told her my case number and was very authoritative to her and I. we both have the recordings still. I contacted him directly and let him know it was inappropriate to call and speak with my employer, and if he expected me to pay the rest of what I owed, getting me fired was not the way to go about it. He told me he did not care and He was going to have me arrested for check fraud (of which I never wrote a check) and he was going to take me to court. I let him know to go ahead and he advised me that the call was being recorded and he was coming up to my work to meet with my HR director to talk to them about collecting payment. I called back and spoke with him later that day and recorded the phone conversation with him. I asked him when he would be coming out to my work and he said that it would not be him it would be an attorney with the company and he was going to come the following morning to discuss the situation with my managers and HR director. I spoke with the attorney for my company about the harassing calls and threats and he wrote a cease and desist letter to the company and informed me that what they were doing was in fact illegal. I researched the laws and regulations in respect to what they had done and found that almost everything Mr. Simon did was against the law. Besides I had already showed good intent in paying half the loan off. I have since written my own letter to them and asked them to not contact me by phone at or home and only to email me or initiate arbitration with me. I have since not heard from them but believe me, if I do it will be recorded and used against them. I still fully intend to pay the balance of my outstanding loan, but think the tactics and threats they used were disgraceful! Anyone have the same problem? Anyone dealt with Mr. Simon?
Thanks!
Skkyblue1826
Frisco, Texas
U.S.A.
Thanks!
Skkyblue1826
Frisco, Texas
U.S.A.
1 Updates & Rebuttals
Dustin
North Canton,Ohio,
U.S.A.
Same harrassing phone calls to my Boss and my Boss's Boss from Ace Cash Express
#2Consumer Comment
Sat, January 24, 2009
I received a letter today from my boss's boss stating that Antwon Wills has repeatedly called him, and numerous others within the company, freely telling everyone that I am past due on a payday loan, gave them my Case #, and other information, and stated I was under investigation. This is without question against the FDCPA, as well as, numerous other laws (harrassment, defamation of character, privacy laws, etc). I have filed complaints with my state's Attorney General, Texas's Attorney General (since that is where they are headquartered), the FTC, the Better Business Bureau, and now Rip Off Report. This is not just slightly over the line, this blatantly against the law. I can only hope that everyone that has a similar problem with them file with the agencies I did. If we all tell those in charge how horrid and illegal this company's actions are someone will have to listen. This company is so blatantly breaking the law it is only a matter of time before the government intervenes. Since some of the actions are criminal such as giving out personal information to unauthorized persons, harrassment at work, as well as, other violations covered under the FDCPA and other laws, one can only hope criminal charges are brought against those knowingly breaking the law.
