Jennifer
United States of America#2UPDATE Employee
Mon, December 06, 2010
Dear Customer,
I apologize for the experience you had in attempting to cash your social security check at one of our locations. In order to assist and get the needed feedback where it needs to go, I need more information from you including day/date and store location. The voice of the person you referred to ("a very nice African-American woman") is Tameka Womack who works in my area, handling escalated issues and complaints like yours. Kindly email me and Tameka a let us know a convenient date and time to contact you via phone. We would very much like to get to the bottom of what occurred and ensure you have a great experience the next time you need financial services.
Sincerely,
Jennifer Lubkin
Vice President of Customer Experience
ACE Cash Express
[email protected]
Tameka Womack
[email protected]