I went to ace pick a part for the first time since I moved to Florida to look for a bench seat for my pickup.when I was at the gate I had to pay $3 show my ID and sign on this iPad after I read their rules and regulations and in their rules and regulations stated that you cannot bring Automotive Parts in. I then signed the paper or iPad stating I have read the rules and regulations I then brought my bag in that had different tools stereo wire my old speakers to my vehicle tape and other accessories I guess to call it that I just threw into that bag. I did ask many questions before I went in about their rules and what I needed to do and no where did it say I could not have my old speakers my AC tester hoses and cut wires in my bag.
I then went in and walked around for several hours to find out that what I was looking for wasn't even there. I did get good help from some of the workers there. But they also looked and could not find a bench seat so I left as I went to the gate to leave the gentleman asked me if I just needed to be let out I said yes and then I asked if I could leave my phone number and name and call me if they get a vehicle in with that bench seat in it. The gentleman told me he couldn't because they don't know when different vehicles come in and before I go please open my back so he could look in. I open my bag and he saw the speakers to my truck and asked if I brought those in. I stated yes I did and then another gentleman came outand came down and started digging in my bag and taking different items and removing them from my bag without my permission. I told him what are you doing and he told me that they sell those items there and I stole them. I told this younger gentleman that I did not steal those I brought those in and sorry if there was a mistake he told me he doesn't care I told him I will contact the police then and he told me he will contact the police I stated to call them then. The gentleman did not call the police and stated again that they sell those items there I told him if he sells AC compression tester then please show it to me and I will give it to him. he could not show me a AC compression tester that they sell there. I then told this gentleman I would like my stuff back this is my personal property and he said no I told him again that this is my personal property and I would like it back and then he started grabbing again into my bag after I said you do not touch my bag. He told me that I read and signed their rules and regulations I stated I did read and sign their rules and regulations and it did not state in there nothing about bringing in speakers AC compression testers hoses and other miscellaneous tools screws zip ties stereo wire that was cut up and this gentleman stated again they sell it there and he grabbed the speakers and some of my wire and walked in the office with them I state it again to call the police department they did not call the police department and open the gate and told me to leave.
So as I see it now this gentleman Mexican background just stole a hundred and something dollars worth of speakers, wiring and part of my AC compression tester and accuse me of stealing. he did not have the nerve to come out and speak to me like a gentleman instead he hid near the door and yelled and accused and he did not call the police as I asked him to. So as I see it now I will never return to that place because I left so my temper could come down and I could collect my thoughts. the situation was extremely heated and I was getting accused of stealing and this guy stole speakers wiring fittings to a compression tester and I guess if this gentleman with a Mexican background couldn't afford it himself and had to take it from people I guess he needs it more than I do but if that's how you run a business by stealing from people then you shouldn't be in business.
r2015
Jacksonville,#2Author of original report
Thu, January 01, 2015
I do understand what you are saying and know that you also have to look out for your company. There are people out there that do remove items that are not paid for. Speakers could be one of them and I can see that yes I made the mistake of bringing the speakers in, but on my side of this I told this employee that I do have the receipt to the speakers in my vehicle and I would go get the receipt and show it to him but he still insisted I was a thief and a liar. The other thing is he also took parts to an AC compression tester that I had to go and pay to replace and he also went through my things after I said no. I do know once you say no the only option he had was to call the police which he failed to do and upon thinking about it I do believe he could have had a run in with the police or a warrant for his arrest, where he did not want the police there that's why when I was getting ready to call the police he wanted me out of that gate and off the property. The biggest thing out of this now is everybody is not a thief or a convict and this guy treated me like a thief and a convict and took things that did not belong to him and that I do have receipts with. The message you have left sounds as all blame on me and the property that I brought in accidentally because I didn't know you could not bring it in is automatically your guyses even though I do have the receipts to the speakers and a compression tester that I had to pay for and now the new parts for it.as I said if I had a chance to get to my cell phone in time to call the police to show up there while I was locked in those gates or if the employee would have called the police while I was locked in those gates against my will, when the police would have arrived I would have just walked out to my vehicle got the receipts show them the receipts they would have matched it up to the speakers and it would have shown where the speakers were purchased because both speakers are purchased out of state I have looked around all day today and online and they don't sell them in the state of Florida so it would have been resolved immediately right then and there but he did everything he could not to have the police come there. But as I said now and I have thought about it he must wanted those speakers more than I did and he wanted pieces of a tester more than I needed them at that time but I just need to get the story straight it was part my fault for bringing them in when I shouldn't have but from the way it sounded reading your post, your company is blaming me for everything and you guys didn't do a thing wrong which is completely wrong but as I said I do have the receipts for everything that was taken from me so ultimately they were stolen from me and I was locked in a cage against my will feeling like a complete criminal when the matter could have been resolved. I do feel that the employees do need to be retrained in customer relations because this employee did not know how to do anything of that sort. As for the way the employee acted when I asked for the police to come, through a red flag immediately. If this employee had nothing to hide from the law then he would have called them and the matter would have been resolved and it wouldn't have gone this far.
Ace Pick A Part
Florida,#3REBUTTAL Owner of company
Wed, December 31, 2014
We regret your experience with Ace Pick A Part did not go well.
Ace Pick A Part considers car speakers and the wires for them to be automotive parts. We do our best to notify customers to not bring any automotive parts into the yard, and that any automotive parts removed from the yard must be paid for.
We will work to better explain to our customers what items Ace Pick A Part considers automotive parts.