- Report: #1179438
Complaint Review: ace pick-a-part - jacksonville Florida
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Author Confirmed
Why?
ace pick-a-part
9152 N. Main Street jacksonville, 32218 Florida, USA
Phone:
904-765-5507
Web:
http://www.acepickapart.com/
Categories:
Business Rating:
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ace pick-a-part no back packs alowed jacksonville Florida
went to ace pick a part to get some pats for my jeep,had my tools in a knap sack,which i was told was a back pack and was told that i was denied entry cause it was a back pack (which it wasnt,there where no pockets but 1on the back)i asked if got a clear back pack to put my tools in if it would be alowed,and was told it was not going to happen(would be denied entry again)there are no signs posted about this anywhere out side the place,knor is there any policy on there web site either,was told that there was but isnt,buts its policy i was told,but was not showed proof of any kind what so ever,the people i talked to at the front window and on the phone where very rude about it,my doughter was with me as proof of it all,and the guy at the window wanted to loan me/charge me for a little blue felt type bag that wouldnt have held all my tools that i needed to pull what i was going to get there,as not everyone carries tool boxes or tool bag to go to a junk yard,and no other pull a part places i go to have a policy like that either anywhere in jacksonville,and some of them are nation wide dealers,this type of behavour is not acceptable for any business.
1 Updates & Rebuttals
Ace Pick A Part
Jacksonville,Florida,
Backpack Policy
#2UPDATE Employee
Mon, September 29, 2014
We are sorry you had an unpleasant experience visiting Ace Pick A Part.
Ace has had a "No Backpack allowed" policy in place for several years.
Ace does list this policy on their website on their policy page http://acepickapart.com/howitworks.html. They also list it on the waiver that every customer signs going in.
We do realize this can be an inconvienece for some of our customers who use backpacks and we offer them free recycled tote bags, as well as free use of single and dual wheel wheelbarrows for all customers to carry their tools and anything else they might want.
