- Report: #806652
Complaint Review: ACH Direct - Allen Texas
Reported By:
Richard -
Hollywood, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ACH Direct
500 W. Bethany Drive, Suite #200 Allen, 75013 Texas, United States of America
Phone:
469.675.9949
Web:
www.achdirect.com
Categories:
Business Rating:
(0)
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ACH Direct Jeff Thorness Ripped Off by ACH DIRECT located @ 500 W. Bethany Drive, Suite #200 Allen Texas Allen, Texas
Have used ACH Direct to process my client service fees since 2006. Around last year ACH Direct (www.achdirect.com) started changing their policies by acting unprofessionally.
ACH Direct knew very well of my client payment tendencies and late 2010 start holding funds they processed for my client fees. They did this on the day of the month that the most payments where made. Now that they where holding about 40,000.00 of my client payments achdirect told me that they wanted to change my current payment structure and that they needed to hold the money until I agreed to change our original contract. I needed my client payments and instead of going through a lengthy legal battle that could take years, I signed their new agreement. Thus giving them extra money each month for what they called high risk (an extra 3% on everything I processed)
ACH Direct one year later 2011 around the very same time in the previous year again waiting for the time of the month when most client payments processed. Again held funds when my company needed it most; to make our payroll. Over 20,000.00 was being held for reasons of so called raise in chargeback percentage. The previous year they wanted an average of no higher than 1.5%. Well they have changed that again to 1% in order to freeze more money.
I dont know how many companies they are doing this too but ACH Direct must really need bonuses coming from companies they process for. When I tried to resolve this issue they had no regard about my company and not being able to meet my financial obligations due to the money they are holding without any notice. They say they are able to hold this money up to 3 years.
Please dont put yourself in this position, and my advice would be to choice another company that wont take your money from you even without notice. ACH Direct and its managers: Franci Myers and CEO Jeff Thorness are the ones at fault.
ACH Direct knew very well of my client payment tendencies and late 2010 start holding funds they processed for my client fees. They did this on the day of the month that the most payments where made. Now that they where holding about 40,000.00 of my client payments achdirect told me that they wanted to change my current payment structure and that they needed to hold the money until I agreed to change our original contract. I needed my client payments and instead of going through a lengthy legal battle that could take years, I signed their new agreement. Thus giving them extra money each month for what they called high risk (an extra 3% on everything I processed)
ACH Direct one year later 2011 around the very same time in the previous year again waiting for the time of the month when most client payments processed. Again held funds when my company needed it most; to make our payroll. Over 20,000.00 was being held for reasons of so called raise in chargeback percentage. The previous year they wanted an average of no higher than 1.5%. Well they have changed that again to 1% in order to freeze more money.
I dont know how many companies they are doing this too but ACH Direct must really need bonuses coming from companies they process for. When I tried to resolve this issue they had no regard about my company and not being able to meet my financial obligations due to the money they are holding without any notice. They say they are able to hold this money up to 3 years.
Please dont put yourself in this position, and my advice would be to choice another company that wont take your money from you even without notice. ACH Direct and its managers: Franci Myers and CEO Jeff Thorness are the ones at fault.
4 Updates & Rebuttals
Teresa
ridgecrest,California,
U.S.A.
of course you do
#2Consumer Comment
Thu, December 15, 2011
Of course you dissagree...you need the money for your HUGE bonuses and Christmas shopping.
Legal Dept.
Allen,Texas,
United States of America
We Stand By Our Actions
#3UPDATE Employee
Wed, December 14, 2011
We disagree with these statements and stand by our actions.
Scott
Hollywood,Florida,
United States of America
Jeff Thorness / Franci Myers / ACH Direct / www.achdirect.com
#4Author of original report
Tue, December 13, 2011
If you took my companies so called charge back percentage over the previous years time it is well bellow the so called 1% national average. This was processing over 2 million dollars with ACH Direct and Jeff Thorness / Franci Myers.
My company was never given any prior notice before funds where frozen (taken from my company). I was told that an emergency meeting was held with Jeff Thorness and a funding hold was implemented shortly after with out any prior notice.
ACH Direct and Jeff Thorness narrowed my charge back window down to three months so they could get my average slightly above the so call 1% average.
In my opinion this company is a sham and might possible have a habit of stealing merchant money.
This company DOES have complaints with the BBB and soon to have one with the Texas AG for theft.
Legal Dept.
Allen,Texas,
United States of America
Follwed required procedures - A+ Better Business Bureau rating
#5UPDATE Employee
Mon, December 12, 2011
Our company is governed by the NACHA Rules which require that our customer accounts maintain a chargeback ratio on transactions processed through the ACH Network of 1% or less. This 1% threshold is not unique to our organization, but rather an industry-wide standard that applies to all organizations originating transactions through the ACH network.
While regrettable, under circumstances where a customers chargeback ratio and actions are not in compliance with the NACHA Rules, we do have to place a hold on the funds running through that account and/or in extreme circumstances, terminate the account. Before we are required to take any action on the account, we attempt to work with merchants to avoid such temporary holds. It is not our practice to randomly hold funds from customers and we did not do so in this instance.
We pride ourselves on our A+ rating with the Better Business Bureau and strive to provide our customers with superior customer service and every opportunity to access the ACH Network in a lawful/compliant manner.
