- Report: #667267
Complaint Review: acitydiscount John Stack - atlanta Georgia
Reported By:
joe houglum -
myrtle, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
acitydiscount John Stack
1254 murphy ave. s.w. atlanta, 30310 Georgia, United States of America
Phone:
404-752-6715
Web:
www.acitydiscount.com
Categories:
Business Rating:
(0)
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acitydiscount John Stack peach traider selling junk over the internit and giveing ripped off customer cold sholder and alot of excuses and no action to fix problem they created. atlanta, Georgia
I was looking to buy a pizza prep station cooler, found one on ebay through a company called Acitydiscount. I thin contacted sales department for purchase over the phone, I was insured that the unit I was buying was tested and in working condition. I was also told I had 30 days to let thim know of any problems,and they would take care of any. I payed by debet card over the phone, the money was taken out of my acount and the unit was shiped the next day, I was told it would take 10 days for shipping.
I receaved the unit on monday 10-25 by fed ex. let the unit set for a day before testing before placeing it in operation. Pluged the unit in on 10-26 and turned the main on, temp dropped to 35 degrease over an hour, turned the rail on and the unit heated up to 52 degreese. unit has two seperate switches one to main and one to rail.
Called acitydiscount on 10-27 reported the unit they sold and sent me is not working correctly, a city discount rep put there tech on the phone Nick. Nick told me i should turn the digital thermostate on. I told him there is no such fonction on this unit. long story short there were two diferante technitions out to look at the unit, no relation to acity or myself, bolth techs reports reads, compressor not mounted and bolted cundencer not secured condicer fan not operateing, low on refigerant. bolth techs said the unit is junk and they do not feal comforable dealing with the company known as acity discount peach traider. I have ben calling and geting the run around for weeks all phone calls have been noted. I have ben put on hold for over 15 min. I can no longer even talk to Hap the manager, the last contacte was with customer support Mary. Mary said it was my responsibelity to sped another $561 to ship the item back to thim. Ha Ha burn me ounce but not twice
1 Updates & Rebuttals
ACityDiscount
United States of AmericaWe tried our best to accommodate this customer.
#2REBUTTAL Owner of company
Fri, December 03, 2010
As a company that has been in business for 37 years, ACityDiscount has an established process that each item of used equipment must go through before it is offered for sale. Through this process all equipment, including the used Turbo Air 8ft Commercial Raised Rail Pizza Salad Sandwich Prep Cooler in question is inspected. Our items are tested by a qualified refrigeration technician, repaired if necessary, and tested again, at which time we record the coolers temperature for a period of time to check for inconsistencies. Once sold, the item is then sent to our in-house shipping department where they too perform a quick test to ensure the item is still working as advertised, before packing and shipping to the customer on 10/15. It is highly unlikely via this process that we sold and shipped a not working item.
When Mr. Houglum received the equipment on Oct 25 and reported a problem on Oct 28 we took it seriously, and took action to resolve. But before refunding a customers money we like to find out the problem and try our best to reach an amicable solution. On 11/1 we recommended some tips, like checking the freon, which sometimes lowers in shipping, and testing the unit as though it were already in place with pots and pans on the top rail. On 11/4 we receive a report from a technician hired by Mr. Houglum. We responded with a request for pictures so that we might see the problem mentioned in the technicians report, and have the necessary information on hand to be able to effect a return. On 11/9 ACityDiscount sent a refrigeration technician recommended by the units manufacturer Turbo Air to inspect the item. The technicians report (dated 11/16) did not state the machine was not working.
Through out this process Mr. Houglum was in contact with our customer service department, as well as our management staff. We made multiple requests (first request 11/04) to Mr. Houglum for pictures so that we might see the problem, and begin the process to effect a return authorization. On 11/16 we offered to refund his money without a restocking fee (as stated in our Terms & Conditions), less the shipping charges. On 11/17 we again requested images of the unit, as the technician had informed us that the customer had taken photographs. On 11/18 we again emailed our offer to refund, less original shipping charges.
On 11/19 Mr. Houglum informed us that FedEx did not give him liftgate service for the item, which we investigated as per possible issues in shipping. FedEx responded that every truck in that area has a liftgate, and that they did in fact give Mr. Houglum liftgate service. To resolve the entire matter we agreed to refund the $45 charged to the customer for the liftgate, in addition to the amount offered prior.
ACityDiscount went beyond our terms of sale to resolve the issue Mr. Houglum in a kind and helpful manner, in contrast to Mr. Houglums rude, abusive treatment of ACityDiscounts staff. It is our policy to treat every customer with respect and to ensure a purchase from ACityDiscount will be a pleasant experience worth repeating. Mr. Houglum did not respond to our last offer on November 26, 2010. The Rip-off Report is the first communication we have had with him since November 19, 2010.
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As a company that has been in business for 37 years, ACityDiscount has an established process that each item of used equipment must go through before it is offered for sale. Through this process all equipment, including the used Turbo Air 8ft Commercial Raised Rail Pizza Salad Sandwich Prep Cooler in question is inspected. Our items are tested by a qualified refrigeration technician, repaired if necessary, and tested again, at which time we record the coolers temperature for a period of time to check for inconsistencies. Once sold, the item is then sent to our in-house shipping department where they too perform a quick test to ensure the item is still working as advertised, before packing and shipping to the customer on 10/15. It is highly unlikely via this process that we sold and shipped a not working item.
When Mr. Houglum received the equipment on Oct 25 and reported a problem on Oct 28 we took it seriously, and took action to resolve. But before refunding a customers money we like to find out the problem and try our best to reach an amicable solution. On 11/1 we recommended some tips, like checking the freon, which sometimes lowers in shipping, and testing the unit as though it were already in place with pots and pans on the top rail. On 11/4 we receive a report from a technician hired by Mr. Houglum. We responded with a request for pictures so that we might see the problem mentioned in the technicians report, and have the necessary information on hand to be able to effect a return. On 11/9 ACityDiscount sent a refrigeration technician recommended by the units manufacturer Turbo Air to inspect the item. The technicians report (dated 11/16) did not state the machine was not working.
Through out this process Mr. Houglum was in contact with our customer service department, as well as our management staff. We made multiple requests (first request 11/04) to Mr. Houglum for pictures so that we might see the problem, and begin the process to effect a return authorization. On 11/16 we offered to refund his money without a restocking fee (as stated in our Terms & Conditions), less the shipping charges. On 11/17 we again requested images of the unit, as the technician had informed us that the customer had taken photographs. On 11/18 we again emailed our offer to refund, less original shipping charges.
On 11/19 Mr. Houglum informed us that FedEx did not give him liftgate service for the item, which we investigated as per possible issues in shipping. FedEx responded that every truck in that area has a liftgate, and that they did in fact give Mr. Houglum liftgate service. To resolve the entire matter we agreed to refund the $45 charged to the customer for the liftgate, in addition to the amount offered prior.
ACityDiscount went beyond our terms of sale to resolve the issue Mr. Houglum in a kind and helpful manner, in contrast to Mr. Houglums rude, abusive treatment of ACityDiscounts staff. It is our policy to treat every customer with respect and to ensure a purchase from ACityDiscount will be a pleasant experience worth repeating. Mr. Houglum did not respond to our last offer on November 26, 2010. The Rip-off Report is the first communication we have had with him since November 19, 2010.
