Complaint Review: Acrylic Spas International - Phoenix Arizona

Again, here we have one {and undeniably} the wrong side of the story. All I'm going to say is that in the last paragraph of his missive he said that he contacted a "news channel" and they spoke with the owner. They did, and found out that the customer was offered MORE than a fair deal and he was unable to be dealt with. The end

Jeff's comments that he gave cash to an ex-employee are most likely true. There was no witness to this transaction other than the customer and the ex-employee. It should be noted that the ex-employee presented our company with a false social security number, a false address, and false references. According to our corporate sales manager, everything on this individual checked out fine, prior to his hiring. In defense of the owner of this company, no sales agreement was filled out or presented by the customer when requested. Instead a hand written receipt was presented. The receipt reflected cash received on a spa that would normally retail for over $7,000 + tax. The fact that the amount of the transaction on the receipt showed the spa purchase price of $3,650 obviously raised a "red flag." Keep in mind, this company did not receive a penny of this customers money. Our company is listed on the official police report as a victim. We offered the customer a full refund, which he refused. He was also offered a credit of the full amount toward any spa purchased at the regular sale price. Cash transactions in this business are out of the ordinary. Our owner naturally felt the transaction may be "suspicious" due to the fact that the spa was being sold at less than 1/2 the regular price, the transaction was being completed in cash, and their was no purchase agreement signed by the customer as is customary. The owner was indeed out of town for his son's graduation, and he did not have full details of this situation. He wanted to get the results of the completed police report before deciding how to proceed. Keep in mind, either way you look at this situation, our company will lose the entire $3,650. The owner has agreed to pay the entire amount back to the customer on blind faith that this was not "an inside job". We have been in business for over 31 years, sell over 2,000 spas per year, and have a satisfactory record with the BBB. We also donate thousands of dollars each year to the Phoenix Children's Hospital. We will continue to do business the way we always have. We sell a quality spa at a fair price, and we always take care of our customers.

Jeff's comments that he gave cash to an ex-employee are most likely true. There was no witness to this transaction other than the customer and the ex-employee. It should be noted that the ex-employee presented our company with a false social security number, a false address, and false references. According to our corporate sales manager, everything on this individual checked out fine, prior to his hiring. In defense of the owner of this company, no sales agreement was filled out or presented by the customer when requested. Instead a hand written receipt was presented. The receipt reflected cash received on a spa that would normally retail for over $7,000 + tax. The fact that the amount of the transaction on the receipt showed the spa purchase price of $3,650 obviously raised a "red flag." Keep in mind, this company did not receive a penny of this customers money. Our company is listed on the official police report as a victim. We offered the customer a full refund, which he refused. He was also offered a credit of the full amount toward any spa purchased at the regular sale price. Cash transactions in this business are out of the ordinary. Our owner naturally felt the transaction may be "suspicious" due to the fact that the spa was being sold at less than 1/2 the regular price, the transaction was being completed in cash, and their was no purchase agreement signed by the customer as is customary. The owner was indeed out of town for his son's graduation, and he did not have full details of this situation. He wanted to get the results of the completed police report before deciding how to proceed. Keep in mind, either way you look at this situation, our company will lose the entire $3,650. The owner has agreed to pay the entire amount back to the customer on blind faith that this was not "an inside job". We have been in business for over 31 years, sell over 2,000 spas per year, and have a satisfactory record with the BBB. We also donate thousands of dollars each year to the Phoenix Children's Hospital. We will continue to do business the way we always have. We sell a quality spa at a fair price, and we always take care of our customers.

Jeff's comments that he gave cash to an ex-employee are most likely true. There was no witness to this transaction other than the customer and the ex-employee. It should be noted that the ex-employee presented our company with a false social security number, a false address, and false references. According to our corporate sales manager, everything on this individual checked out fine, prior to his hiring. In defense of the owner of this company, no sales agreement was filled out or presented by the customer when requested. Instead a hand written receipt was presented. The receipt reflected cash received on a spa that would normally retail for over $7,000 + tax. The fact that the amount of the transaction on the receipt showed the spa purchase price of $3,650 obviously raised a "red flag." Keep in mind, this company did not receive a penny of this customers money. Our company is listed on the official police report as a victim. We offered the customer a full refund, which he refused. He was also offered a credit of the full amount toward any spa purchased at the regular sale price. Cash transactions in this business are out of the ordinary. Our owner naturally felt the transaction may be "suspicious" due to the fact that the spa was being sold at less than 1/2 the regular price, the transaction was being completed in cash, and their was no purchase agreement signed by the customer as is customary. The owner was indeed out of town for his son's graduation, and he did not have full details of this situation. He wanted to get the results of the completed police report before deciding how to proceed. Keep in mind, either way you look at this situation, our company will lose the entire $3,650. The owner has agreed to pay the entire amount back to the customer on blind faith that this was not "an inside job". We have been in business for over 31 years, sell over 2,000 spas per year, and have a satisfactory record with the BBB. We also donate thousands of dollars each year to the Phoenix Children's Hospital. We will continue to do business the way we always have. We sell a quality spa at a fair price, and we always take care of our customers.

Jeff's comments that he gave cash to an ex-employee are most likely true. There was no witness to this transaction other than the customer and the ex-employee. It should be noted that the ex-employee presented our company with a false social security number, a false address, and false references. According to our corporate sales manager, everything on this individual checked out fine, prior to his hiring. In defense of the owner of this company, no sales agreement was filled out or presented by the customer when requested. Instead a hand written receipt was presented. The receipt reflected cash received on a spa that would normally retail for over $7,000 + tax. The fact that the amount of the transaction on the receipt showed the spa purchase price of $3,650 obviously raised a "red flag." Keep in mind, this company did not receive a penny of this customers money. Our company is listed on the official police report as a victim. We offered the customer a full refund, which he refused. He was also offered a credit of the full amount toward any spa purchased at the regular sale price. Cash transactions in this business are out of the ordinary. Our owner naturally felt the transaction may be "suspicious" due to the fact that the spa was being sold at less than 1/2 the regular price, the transaction was being completed in cash, and their was no purchase agreement signed by the customer as is customary. The owner was indeed out of town for his son's graduation, and he did not have full details of this situation. He wanted to get the results of the completed police report before deciding how to proceed. Keep in mind, either way you look at this situation, our company will lose the entire $3,650. The owner has agreed to pay the entire amount back to the customer on blind faith that this was not "an inside job". We have been in business for over 31 years, sell over 2,000 spas per year, and have a satisfactory record with the BBB. We also donate thousands of dollars each year to the Phoenix Children's Hospital. We will continue to do business the way we always have. We sell a quality spa at a fair price, and we always take care of our customers.