Complaint Review: Adelphia Communications - Pittsburgh Pennsylvania

Call customer service again. When the representative comes on the line go ahead and verify the account. I know it's annoying, but it must be done. Now, advised the representative that you have not recieved your refund yet. Advise them they need to put your mailing address (where you want the check sent) in the "bill to" portion of your account. Yes, even if it's the same address. Next advised them to go to the "equipment screen" and remove any "placeholders" on the screen. Then advise they submit the reqeuest to billing to have the check generated. You should receive it within four weeks. The way the system is setup it can't tell the difference between a "placeholder" and a real piece of company owned equipment. Because some people move when they disconnect the software will not allow check generation if no bill to address is provided. Odds are you keep getting stuck with "new hires" when you call. I see it often enough. Follow the steps above and you should be ok.

Call customer service again. When the representative comes on the line go ahead and verify the account. I know it's annoying, but it must be done. Now, advised the representative that you have not recieved your refund yet. Advise them they need to put your mailing address (where you want the check sent) in the "bill to" portion of your account. Yes, even if it's the same address. Next advised them to go to the "equipment screen" and remove any "placeholders" on the screen. Then advise they submit the reqeuest to billing to have the check generated. You should receive it within four weeks. The way the system is setup it can't tell the difference between a "placeholder" and a real piece of company owned equipment. Because some people move when they disconnect the software will not allow check generation if no bill to address is provided. Odds are you keep getting stuck with "new hires" when you call. I see it often enough. Follow the steps above and you should be ok.

Call customer service again. When the representative comes on the line go ahead and verify the account. I know it's annoying, but it must be done. Now, advised the representative that you have not recieved your refund yet. Advise them they need to put your mailing address (where you want the check sent) in the "bill to" portion of your account. Yes, even if it's the same address. Next advised them to go to the "equipment screen" and remove any "placeholders" on the screen. Then advise they submit the reqeuest to billing to have the check generated. You should receive it within four weeks. The way the system is setup it can't tell the difference between a "placeholder" and a real piece of company owned equipment. Because some people move when they disconnect the software will not allow check generation if no bill to address is provided. Odds are you keep getting stuck with "new hires" when you call. I see it often enough. Follow the steps above and you should be ok.

Call customer service again. When the representative comes on the line go ahead and verify the account. I know it's annoying, but it must be done. Now, advised the representative that you have not recieved your refund yet. Advise them they need to put your mailing address (where you want the check sent) in the "bill to" portion of your account. Yes, even if it's the same address. Next advised them to go to the "equipment screen" and remove any "placeholders" on the screen. Then advise they submit the reqeuest to billing to have the check generated. You should receive it within four weeks. The way the system is setup it can't tell the difference between a "placeholder" and a real piece of company owned equipment. Because some people move when they disconnect the software will not allow check generation if no bill to address is provided. Odds are you keep getting stuck with "new hires" when you call. I see it often enough. Follow the steps above and you should be ok.