- Report: #1303224
Complaint Review: ADrive - Internet
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Author Not Confirmed
Why?
ADrive
Internet, USA
Phone:
N/A
Web:
www.adrive.com
Categories:
Business Rating:
(0)
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ADrive LLC hasn't provided the ability to upload files, nor have they responded to any support emails
I did my due diligence and read reviews about ADrive, which all sounded really good. I also utilized ADrive's free service to ensure their service would work with my needs. I found they worked quite well so I decided to purchase their premium account. So, on 3/22/12, I purchased a premium account in the amount of $104.00.
Unfortunately, starting in 2015, I started having issues with uploading. I contacted ADrive using their online Contact Us form. Twice. Without reply. I then created a forum message and they finally sent a reply. They helped me fix the problem and I was good to go...or so I thought.
Again, in February of 2016, I started having issues uploading again. I tried their online site, the FTP site, and the desktop app, and all had the same issues - the files couldn't be uploaded. The files were under the maxiumum load per file, the file types were accepted file types because they had worked any other time I had uploaded, my internet service was working perfectly, etc. Nothing had changed on my end, but yet, I still couldn't upload.
I sent an email once again using their online Contact Us form because they didn't have any type of chat or phone number listed anywhere. I received an email stating they had received my query and they would get back to me if I was a premium user, which I am. Unfortunately, the email did NOT have a ticket number, which I found odd, because the last time I had contacted them, the auto reply always had a ticket number associated with it. So, I waited a few days with no response. I tried again using the same avenue of communication - waited a few days with no response. I tried again using the exact same avenue of communication - waited for a few days with no response. I then tried the forum and found that I wasn't the only customer who had yet to hear from ADrive service representatives; quite a premium users had resorted to using the forum because of ADrive's lack of email response. Unfortunately, the forum wasn't a place where ADrive personnel frequented, so again questions and complaints were being ignored.
I decided to check out their Facebook page and found that there were quite a few angry customers posting on their site, as well.
I have since emailed [email protected] and I'm hoping for a response, but I'm not hopeful, since I've requested a refund starting with February 1, 2016 on to November, 2016.
I'm at the end of my rope waiting for a response, when I don't have time to wait. I use ADrive to back up very important files, files that can't be lost, and not being able to utilize a site that I pay for is stealing.
I am very sad that ADrive is no longer working with their customers. I loved the desktop app, and I was quite pleased with the price, but since I'm not able to utilize their site and all it has to offer, than I deserve a refund for their lack of upholding our contract. They have essentially stolen my funds!
