Robert
Irvine,#2Consumer Comment
Wed, September 30, 2009
While this part probably does not help you now, it may help you in the future. One is a "Cell Backup" another is using TCP/IP(Internet).
Both of those are extra and above the standard monitoring. I know several that offer the "Cell Backup". If can't really mention them without it getting redacted on this site, but when you call around to other companies be sure to ask about it.
As to what to do about your current situation. If you had VOIP at the time of installation and they still installed it and are charging you, you have a very good Small Claims case to get at least some of your money back. The good thing about Small Claims is that since there are no lawyers you can probably file the suit for under $100. If you converted from a Land Line to VOIP during your contract, you may have a problem with the claim that it is their fault. In either case you need to look over the contract to verify your position to decide if you do have a case.
Inspector
Tobyhanna,#3General Comment
Wed, September 30, 2009
Trust me when I tell you that Brinks/broadview is no better. If fact may be worse. It's better to go with a local security company. Check your phone directory. they are smaller and will respond to your needs. The big alarm companies just want your money.
Also, don't be fooled by the commercials where someone calls you right away after a breakin, the call will probably come from India.