Advanced Medical Supply Inc
San Marcos,#2REBUTTAL Owner of company
Tue, July 17, 2012
This problem has been resolved and is no longer an issue. Mr. Teeter was incorrectly informed and the Assisted Living Facility did not bill any money if the only equipment left in Mrs. Teeter's room was equipment rented by a DME company and awaiting pick up. We picked up the equipment within two days of his call and at no time did we collect any money from the Teeters for the rental equipment. We called and spoke with the General Manager of the Assisted Living facility and she told us she would be calling the Teeters to make sure they understood they wouldn't be charged if it was our equipment left in her room. Since that time, we have had no contact with the Teeters. A correct record of the facts are as follows:Two pieces of equipment were ordered for the patient and one was paid for by check and the other was to be billed to insurance. We went to deliver the equipment and nobody was there to meet us, so we called Mr. Teeter. He explained that he had canceled the order for the rental equipment and didn't need it yet. After talking to him further, he said to leave both pieces of equipment because they would be needing them soon, The facility opened the door for us and allowed us to leave both pieces of equipment in her room. This was only done after Mr. Teeter gave them the go ahead. At this time, we did not bill the rental equipment to insurance nor collect any money from Mr. Teeter for it (the only money we ever received was for the piece of equiment he purchased and never asked to return or cancel). We told him we would bill insurance once the patient came home and he was fine with all that transpired. We then checked in with Mr. Teeter on a couple of occasions to see if it was time to bill insurance, but didn't hear anything from him until he called and asked us to pick up the rental equipment because she wouldn't be needing it. We responded to his call by scheduling a pick up and it took less than 48 hours for this to occur, which is below average in the industry