- Report: #35620
Complaint Review: ADVANTAGE CAPITAL - Carson City Nevada
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Author Not Confirmed
Why?
ADVANTAGE CAPITAL
502 N. Division St. Carson City, 89703 Nevada, U.S.A.
Phone:
866-416-0668
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ADVANTAGE CAPITAL is a ripoff & gave me the run around each time I contacted them I was given a different answer by each customer service representative Carson City Nevada
I was contacted by the company via telephone in January 2002. I was informed of the benefits and all information needed to apply. I was told that I would receive a MasterCard and a benefits program and the cost was $159.95 plus $14.95 for shipping and handling which would be paid through bank to bank transfer from my account. I also was informed that I would receive a free cell phone.
On Feb 1, 2002 my bank account was drafted for a told of $174.90. I was told once my account was drafted I would receive a benefits packet explaining about benefits offered and the terms and conditions of membership within 2 weeks and once the packet was received I would receive the MasterCard within 4 to 6 weeks.
By April 2002 I was concerned because I had not received the credit card. I received the packet as planned but no credit card. When I called AC I was told that orders were backlogged and to give it a few extra weeks. While waiting for the credit card, the ePhone company debited my account for $54.90 and sent me a phone card to use. Also, a company called HouseHold Protection debited my account for $99.00. I was able to receive the $99 back from Household Protection but it took 3 months to cancel the ePhone company and I never received the $54.90 that was drafted out of my account each month. I never used the phone card.
I never received my credit card. Each time I called AC I was told I need to send back a signed form that was supposely in my benefits packet. There was no form to sign and return to AC. I was told in July a form would be sent to me, I never received the form as of today, 19 Nov 2002. I talked to a supervisor several times and asked could I receive a refund. I was told I could not, a refund is done if you cancel within 30 days; it takes longer than that to receive the benefits packet. I called AC again and talked to a supervisor and asked could I talk to someone higher than him/her, I was told there was no one higher to talk to so I should just wait for the credit card. I was told by several customer service reps that a lot of credit cards were not received by customers and had to be reissued. And the customer service reps are very unprofessional. They seem to get upset with u and u are the one being ripped off. They make u feel like u are bothering them with your valid complaints.
I have gotten so frustrated with AC and I have tried to contact them but now the line is always busy. GO FIGURE!!!!
This company is a major ripoff and I'm glad I'm not alone in that point of view. They are definitely ripping off consumers and should be shut down.
Mary
Fountain, Colorado
On Feb 1, 2002 my bank account was drafted for a told of $174.90. I was told once my account was drafted I would receive a benefits packet explaining about benefits offered and the terms and conditions of membership within 2 weeks and once the packet was received I would receive the MasterCard within 4 to 6 weeks.
By April 2002 I was concerned because I had not received the credit card. I received the packet as planned but no credit card. When I called AC I was told that orders were backlogged and to give it a few extra weeks. While waiting for the credit card, the ePhone company debited my account for $54.90 and sent me a phone card to use. Also, a company called HouseHold Protection debited my account for $99.00. I was able to receive the $99 back from Household Protection but it took 3 months to cancel the ePhone company and I never received the $54.90 that was drafted out of my account each month. I never used the phone card.
I never received my credit card. Each time I called AC I was told I need to send back a signed form that was supposely in my benefits packet. There was no form to sign and return to AC. I was told in July a form would be sent to me, I never received the form as of today, 19 Nov 2002. I talked to a supervisor several times and asked could I receive a refund. I was told I could not, a refund is done if you cancel within 30 days; it takes longer than that to receive the benefits packet. I called AC again and talked to a supervisor and asked could I talk to someone higher than him/her, I was told there was no one higher to talk to so I should just wait for the credit card. I was told by several customer service reps that a lot of credit cards were not received by customers and had to be reissued. And the customer service reps are very unprofessional. They seem to get upset with u and u are the one being ripped off. They make u feel like u are bothering them with your valid complaints.
I have gotten so frustrated with AC and I have tried to contact them but now the line is always busy. GO FIGURE!!!!
This company is a major ripoff and I'm glad I'm not alone in that point of view. They are definitely ripping off consumers and should be shut down.
Mary
Fountain, Colorado
