Complaint Review: Adzact Limited - Phoenix Arizona

I am the Director of Operations at Adzact Limited, and was involved in this incident. Due to the nature of our business, we too record all phone calls. After reviewing the recorded conversation, it has been decided, and will be proven in a court of law if required, that the following situation occured: A representative from our called the gentleman in question (name omitted due to possible pending legal action). When our rep asked for the wife of the gentleman in question, the gentleman immediately began to accuse our rep of being "they guy who's (expletive) my wife". After about 5 minutes of our rep assuring the gentleman in question that he was not sleeping with his wife, and that this was simply a response to a request for information by his wife, the gentleman in question stated "well, if you're not (expletive) my wife, what the (expletive) can I do for you?". At this point, our rep hung up the phone on him. This rep has been terminated, and an official apology has been issued to the gentleman in question in accordance with company policy. At Adzact we do hold to a strick level of professionalism, but unfortunately every so often we do have an incident such as the one outlined above. We deal with such matters strictly and swiftly. As soon as the tape of the phone call had been reviewed, the rep in question was immediately escorted off the property. I personally spoke with a man claiming to be the lawyer representing the gentleman in question, and was told that a recording of the conversation had been forwarded to the attorney, but the attorney had not heard it yet and would be unable to forward the tape due to "attorney client privilege". The tape of the phone call in question is over 4:30 in length, much longer than would be required for our rep to find out that the person he was calling for was unavailable and then threaten a potential client. In regards to the accusation that we called the number in question three times, our records show that it was dialed a single time when the altercation occured. Several followup calls were made to attempt to rectify the situation afterwards. During one of these calls, the gentleman in question was notified that the rep he talked to had been terminated. His claim that "As far as I know nothing has been done to correct this matter." is therefor a fabrication, which when added to his ommission of much of the contents of the phone call would make this complaint very misleading in my opinion. Also, we purchase our sales leads from a third party broker, who very well may have sold the same person's information to several other companies. These other calls that the gentleman in question received were most likely from other companies. We are not sure why any individual fills out a form online, except for the expressed reason of obtaining additional information about opportunities to make additional income. As far as why a woman whose husband is verbally abusive to any male who calls would want to become financially independent, we can only guess. In closing, we would like to apologize again to the gentleman in question that our rep hung up on him, and that this should not be viewed as a reflection on our company. The rep in question misrepresented our company, and lost his job because of it. However, given the details of the conversation in its entirety, we understand that there were many circumstances that lead the rep to terminate the phone call.