- Report: #1107359
Complaint Review: Affiliated Pet Emergency Services - Gainesville Florida
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Affiliated Pet Emergency Services
7314 W University Ave, Gainesville, 32607 Florida, USA
Web:
www.affiliated-pet.com
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Affiliated Pet Emergency Services Hugh McClelland & Affiliated Pet Misdiagnosed my Dog Gainesville Florida
I will never, EVER step foot in Affiliated Pet Emergency Services (APES) for ANY emergency veterinary services. If your animal needs immediate after-hours attention, stop reading this and immediately go to the UF Small Animal Hospital. APES is not worth your time or money. They misdiagnosed my dog, which caused a delay in her proper treatment by the more capable veterinarians at the UF Small Animal Hospital. They failed to provide copies of X-rays to me and to my veterinarian, when I was told that both of us would receive a copy. We were told that an office manager could be reached when their office is closed, but when attempting to reach them to obtain the X-ray, no one ever answered the phone/returned calls.
When questioning the delay in receiving the X-ray, they claimed that it was their property and releasing records is only a courtesy (State law clearly states otherwise – google Chapter 474.2165(3), Florida Statutes. They are required BY LAW to release records relating to an animal’s treatment. The law specifically includes X-rays.) When they cannot determine the cause of an animal’s ailment, they manipulate their records to cover a myriad of potential prognoses (spanning from gastrointestinal to neurological issues) and do not fully review them with the client. Through a very difficult experience, I learned to avoid this place, and lost my dog because of their incompetence. Forget that you ever heard about this place, and go straight to the UF Small Animal Hospital!!
