Affordable Cleaning
United States of America#2REBUTTAL Owner of company
Thu, January 17, 2013
Jennifer Helinski purchased a voucher through Augusta Daily Deals. She paid $99 for 6 hours of cleaning. She contacted me shortly after her purchase and wanted me to clean within a week or 2. I stated I was booked into January. She did not schedule an appointment for January or later at that time. She called back mid January expecting me to get her in. I had stated that I am booked. (I guess she wanted me to leave all my days open in case she called).
I did tell her they were expired but when she told me it clearly states 9/12/13 I told her that Daily Deals had this ad all messed up. There is now 2 different experiation dates and I have no clue who has what date until I see the voucher. I did appologize for this and told her I went rounds with Daily Deal over the entire ad. I also explained to her how she can get a refund. I did not tell her she will NOT get a refund. I told her that I was not paid $99 for that voucher, I get a small portion of it and that she would have to contact Daily Deal. She refused to do so. I am sorry but I am not refunding money that I never received.
I told her that I am booked but I did tell her if I get a cancellation I can call she refused that, she wanted me to send somebody to her house immediately. I told her I can not pull time out of my butt, there are only so many hours in a day. She got very nasty with me, after the attitude and harassment I put up with I will not redeem her voucher even if I do get an opening. She can call daily deal for a refund just as I stated.
I do have an out of state number and that is because I relocted from PA to here. I do not have a throw away phone. I am not sure where she is getting her information but it is fabricated. No I do not have my address listed, only because this is not a business that people would be coming to my store. I come to you. The address she listed is not my address ...again fabricated.
I guess you can't make everybody happy. Even when you offer a refund. The others that have vouchers and have called are happy with being on a waiting list. I will honor them even after the experiation date if they call to get on the list before they expire. I am more that willing to make them happy. I too have purchased from Daily Deals and other sites, I expect to use my vouchers too.