- Report: #330117
Complaint Review: Affordable Heat EdenPurestore.com - Adrian Michigan
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Author Confirmed
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Affordable Heat EdenPurestore.com
3736 Speilman Road Adrian, 49221-9268 Michigan, U.S.A.
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Affordable Heat ,EdenPurestore.com Company fails to honor warranty Adrian Michigan
I purchased two EdenPure heaters in December of 2007. One heater quit working in January of 2008. We sent in a service request as they told us to do. We waited almost a month - no reply. I finally emailed them. They sent us shipping labels to ship it back.
We shipped it back. Another month went by - no response. I emailed them again. they replied that they had credited their distributor (Affordable Heat) and that we could get a new heater or a refund. They said Affordable Heat would call us that day. They called the next day. They asked if I wanted a new heater or a refund. I requested a refund.
Two weeks have gone by - no refund. I have called them twice in the last two days. They will not call me back.
Dave
Lexington, Kentucky
U.S.A.
We shipped it back. Another month went by - no response. I emailed them again. they replied that they had credited their distributor (Affordable Heat) and that we could get a new heater or a refund. They said Affordable Heat would call us that day. They called the next day. They asked if I wanted a new heater or a refund. I requested a refund.
Two weeks have gone by - no refund. I have called them twice in the last two days. They will not call me back.
Dave
Lexington, Kentucky
U.S.A.
