Rep
Adrian,#2UPDATE Employee
Wed, February 06, 2008
Lawrence, I apologize for the difficulty that you have experienced in getting your unit serviced under the warranty. Unfortunately, once Affordable Heat, LLC submits the service ticket, it is up to the manufacturer to get the labels out and service the unit in a timely manner. I am aware that there are some instances where the manufacturer takes an abnormal time to service your unit. In this situation we would be more than happy to send you a loaner unit to use while yours is being serviced. Unfortunately when third party companies drop the ball (whether it's UPS or a service center) it reflects on our company. If you have still not received the unit that needed service, please contact us to get a unit shipped out to use in the mean time. Thanks, Affordable Heat