Rep
Adrian,#2UPDATE Employee
Thu, February 07, 2008
We do make good on our products and we have made good on this situation. The unit that is not working for this customer has sold out for the season. We took $50 off the larger 1000XL model (a far superior unit) and sent that to the customer. We also have below the notes from this customers account which shows that we did make attempts to contact the customer and send the RMA number. 1/21 Customer called and left message that the unit they have is not working. Try to return the call 1/21 left message on the answer machine for the customer to call us back. Dawn 1/28 Customer called and wanted to know about the RMA she is waiting on RA number let her know that we didn't receive it and asked to resubmit the information to us and the Ra number would be processed tonight and sent out to her. (was not submited correctly by customer) Dawn