Brandy
Phenix City,#2Consumer Suggestion
Sat, September 02, 2006
The highest level of care varies based no the hospital itself. If they can not verify that the room you were confined to was their "highest level of care" then the ICU policy will not pay. If they say it is, they need to send it on their letterhead stating, from Date XX/XX/XX to XX/XX/XX you were confined in their highest level of ICU. Send it to claims and have it re-reviewed. People are so quick to bad mouth a company when things arent going according to their own personal plan, but sometimes its not the company that is at fault, its faulty information or a lack of necessary information that is to blame.