- Report: #470035
Complaint Review: AG Skin Care - Chatsworth California
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Author Confirmed
Why?
AG Skin Care
20828 Lassen Street Chatsworth, 91311 California, U.S.A.
Phone:
800-509-2105
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
AG Skin Care I requested a trial sample and paid shipping ($3.95). Calling the 800# on 06/05/2009, after 14 day trial was over to get a RMA number to ship back the remaining. Told by the representitive to try it a month and call back on 06/20/2009. Calling back, I had already been charged ($69.95) Returned remainders but can't get a refund. Chatsworth California
I tried a sample of Amingenesis Tripeptinon paying $3.95 shipping. After the 14 days (06/05/2009) I called 1-800-509-2105 to get a RMA# to send back the remaining capsules. I was told 14 days wasn't enough and to try more and call back on 06/20/2009. When I called back on the date, I was told I was already charged $69.95 on 06/19/2009, (although the back statement states I was charged 06/22/2009) and told I would be reimbursed as soon as I sent back the remainder. I received the RMS# and shipped back the bottle (via delivery confirmation). It was received on 6/25/2009 but to this day I have not received a refill. I have called again and told nothing but it would be within 3-5 days. The support line is no longer active for complaints and the representives (all three I spoke to spoke halting English. (a definite eastern indian accent).
Hope you might be able to help.
Author
Chicago, Illinois
U.S.A.
Hope you might be able to help.
Author
Chicago, Illinois
U.S.A.
1 Updates & Rebuttals
Author
Chicago,Illinois,
U.S.A.
AG Skin care
#2Author of original report
Sun, July 19, 2009
I imagine the squeaky wheel gets the grease...after all my calls, my money has been refunded as of late last week. Beware of this company! Customer service is disaster and the product does NOT do what it claims. If you decide to try any of their products though, document your calls with names and dates. If you return anything, send it with Delivery Confirmation. You will have a record you can fall back on.
