- Report: #474719
Complaint Review: Agile Network Robb Miljus - Tampa Florida
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Agile Network Robb Miljus
5308 Witham Ct Tampa, 33647 Florida, U.S.A.
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813-979-4430
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Agile Network Robb Miljus,Automated Mailroom, LLC., Automated Systems, Inc Lies,Lies and more lies...stole over $20,000 and did not deliver on thier promise Tampa Florida
I contracted with Robb and his company Agile Systems to implement and integrate an Agile shipping solutions with a product known as Mail Order Manager. I was going to buy a shipping solution already pre-made known as Harvey Solutions (and eventually did buy that solution)
He talked me out of buying the Harvey by cutting it down and saying that his solution was far superior had much great capabilities would be customized way beyond what Harvey could do and have a far great growth potential.
So I contracted with him for this much more expensive customer solution. According to the contract the implementation expense was about $5600 of the contract the rest was the software itself ( about $16,000)
He required payment in advance....I must have been out of my mine..but yes i paid up front for 75% of the project.
Early in I had my doubts as it seemed his programmer was taken a lot of time to map fields that My on staff programmer could do in 25% of the time. Anyway i figured that was his issue..he contracted to get it done..only issue is they could never get all of the fields mapped and working like they should, when they were indicating they were about done...I was asking why do you not even have the functionality of Harvey which cost $1300????
I could get an answer from Robb Miljus, he started dodging me, his programmer (John) was in my office and I asked him what the deal was..he admitted he felt the Harvey solution would be a better fit..it was already set to go, gave more and cost less.
I finally got a hold of Robb and told him unless he could give me what was promised that the project was over and i needed a refund. I told him if he felt he deserved it i would pay for some of his programming time (i just wanted to be amicable and get at least the majority of my $$ back without a big hassle, if he was honest he would have jumped at that chance), he responded by saying he had put a lot of work in the project and he would just send over all of the bills for that work. AS mentioned the maximum impl cost was $5600, so he sent over fictitious bills for over $20,000 and refused to refund any of the money..this guy is just a flat out liar and thief! I went to an attorney and even gave an $1800 retainer... but I simply do not have the funds to proceed, I can try and file a fraud case as he certainly committed it by lying about the capabilities when he had to have known it was not possible.
I want my Money!
Sal
Largo, Florida
U.S.A.
He talked me out of buying the Harvey by cutting it down and saying that his solution was far superior had much great capabilities would be customized way beyond what Harvey could do and have a far great growth potential.
So I contracted with him for this much more expensive customer solution. According to the contract the implementation expense was about $5600 of the contract the rest was the software itself ( about $16,000)
He required payment in advance....I must have been out of my mine..but yes i paid up front for 75% of the project.
Early in I had my doubts as it seemed his programmer was taken a lot of time to map fields that My on staff programmer could do in 25% of the time. Anyway i figured that was his issue..he contracted to get it done..only issue is they could never get all of the fields mapped and working like they should, when they were indicating they were about done...I was asking why do you not even have the functionality of Harvey which cost $1300????
I could get an answer from Robb Miljus, he started dodging me, his programmer (John) was in my office and I asked him what the deal was..he admitted he felt the Harvey solution would be a better fit..it was already set to go, gave more and cost less.
I finally got a hold of Robb and told him unless he could give me what was promised that the project was over and i needed a refund. I told him if he felt he deserved it i would pay for some of his programming time (i just wanted to be amicable and get at least the majority of my $$ back without a big hassle, if he was honest he would have jumped at that chance), he responded by saying he had put a lot of work in the project and he would just send over all of the bills for that work. AS mentioned the maximum impl cost was $5600, so he sent over fictitious bills for over $20,000 and refused to refund any of the money..this guy is just a flat out liar and thief! I went to an attorney and even gave an $1800 retainer... but I simply do not have the funds to proceed, I can try and file a fraud case as he certainly committed it by lying about the capabilities when he had to have known it was not possible.
I want my Money!
Sal
Largo, Florida
U.S.A.
2 Updates & Rebuttals
Salm
Largo,Florida,
I call bulls* on Rob Miljus
#2Author of original report
Sun, January 04, 2015
Folks the rebuttal Robb filed is absolute bulls*. My short response is that the software he was going to implement didn't even have the functionality that an off the shelf 1300 program had. His own programer told me he felt i would be better off with the 1300 program. Not sure what he is referring to missing meetings ....Both his programer and myself were desperately trying to get Rob more involved....the programer was having difficulties and taking a lit of time to do some very simple queiries. I actually pulled the other solution up so he could see how it worked and hopefully help him. And even if Robb felt he was due the implementation cost ...that still leaves approx. $16,000 for the actual software and licence to be purchased from the software company. He never purchased it and i never received anything...just wasted my time and stole my money. Plain and simple he had it in his pocket and he wasn't going to return it...if he had any integrity ...he would just admit he made an error in judgment and send me a check for at least the software which as stated was never even purchased by him! I trusted Robb , believed him and thought i was in good hands .....i wasn't....don't make the same mistake!
Manager
Tampa,Florida,
The Importance of an Agreed Upon Functional Specification
#3REBUTTAL Owner of company
Wed, December 31, 2014
With nearly 600 installations a year, there is bound to be 1 that goes bad. Before any work begins on a project, a detailed functional specification is drafted and mutually agreed upon, signed by both parties. When this project began, it was on schedule and moving along nicely until Sal stopped attending any of the project meetings. When we asked for his attendance, he would pop into the meeting, fire off a few more ideas that he wanted the system to perform, which were clearly not in the final agreed upon functional specification, nor ever even discussed before - hence what we call "scope creep". Of course when more and more functionality was requesting, thus requiring additional written code, our policy it to present an additional cost quotation for approval by the owner, prior to continuing. These functionalality additions were approved and the code was written, thus the continuation of the project and the billable functional changes.
These are the facts of this project and to be noted, with the number of installation that are successfully installed each year, it is clearly obvious that this one was just a bad install, attempting to hit a moving target, with no possible way to resolve this to either parties approval.
