- Report: #339466
Complaint Review: Agora Solutions - Minneapolis Minnesota
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Agora Solutions
PO Box 50480 Minneapolis, 55405 Minnesota, U.S.A.
Phone:
800-215-1961
Web:
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Agora Solutions uses *cramming* to pad phone bills Minneapolis Minnesota
Same story as mentioned earlier. I got a charge for $8.43 on my Verizon bill for Agora Voice Messaging One-time setup.
Verizon told me it si the result of someone signing up for a service with my name and number. When I asked the rep if they required the 3rd party to give the subscriber account number before accepting such charges, she said that is not a requirement. (!!) The only thing they can do is put a 3rd-party billing block on my number, which I have done.
I called the 800 number for Agora, the 3rd party rep who answered the phone answered as Customer Service, no company name.
When I pressed him for the company name, he said he represented Agora and other companies
The rep told me the person who signed up was my wifes name and our phone number, as the result of taking an online survey.
After much prodding, I got him to give me their signup web page: http://www.agorasolution.com/agora_2.asp
Its a form that accepts name, phone number,address, email, gender, etc. The product is voicemail, cost is $12.95/month + the one-time charge of $8.43
There are 3 radio buttons you have to click saying that you agree to the terms. All very straightforward, I must say.
Except, my wife says she never filled out the form, instead she did say she entered some kind of sweepstakes where she gave out that information.
The rep agreed to cancel the service, effective today. He would not agree to refund the $8.43, however, saying that we had agreed to it.
So we got crammed for the $8.43.
My options at this point are:
1. I can file a complaint with the FCC, at this address:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554.
2. I can share the registrant information for agorasolution.com with anyone who reads this in case you would like to contact the person responsible for the website:
Domain Name: AGORASOLUTION.COM
Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Creation Date: 30-jun-2003
Expiration Date: 30-jun-2010
This is the person responsible for the domain:
Domain Name: AGORASOLUTION.COM
Registrant,Administrative Contact, Technical Contact:
Morrison, Geoff [email protected]
8160 County Road 42
Savage, MN 55378
US
612-605-1646
The area code of the phone number resolves to Twin Cites, MN.
Randy
Powell, Ohio
U.S.A.
Verizon told me it si the result of someone signing up for a service with my name and number. When I asked the rep if they required the 3rd party to give the subscriber account number before accepting such charges, she said that is not a requirement. (!!) The only thing they can do is put a 3rd-party billing block on my number, which I have done.
I called the 800 number for Agora, the 3rd party rep who answered the phone answered as Customer Service, no company name.
When I pressed him for the company name, he said he represented Agora and other companies
The rep told me the person who signed up was my wifes name and our phone number, as the result of taking an online survey.
After much prodding, I got him to give me their signup web page: http://www.agorasolution.com/agora_2.asp
Its a form that accepts name, phone number,address, email, gender, etc. The product is voicemail, cost is $12.95/month + the one-time charge of $8.43
There are 3 radio buttons you have to click saying that you agree to the terms. All very straightforward, I must say.
Except, my wife says she never filled out the form, instead she did say she entered some kind of sweepstakes where she gave out that information.
The rep agreed to cancel the service, effective today. He would not agree to refund the $8.43, however, saying that we had agreed to it.
So we got crammed for the $8.43.
My options at this point are:
1. I can file a complaint with the FCC, at this address:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554.
2. I can share the registrant information for agorasolution.com with anyone who reads this in case you would like to contact the person responsible for the website:
Domain Name: AGORASOLUTION.COM
Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Creation Date: 30-jun-2003
Expiration Date: 30-jun-2010
This is the person responsible for the domain:
Domain Name: AGORASOLUTION.COM
Registrant,Administrative Contact, Technical Contact:
Morrison, Geoff [email protected]
8160 County Road 42
Savage, MN 55378
US
612-605-1646
The area code of the phone number resolves to Twin Cites, MN.
Randy
Powell, Ohio
U.S.A.
