Colleen
Warner Robins,#2General Comment
Sun, June 30, 2013
I have had Service Experts since they acquisitioned Massengale Heating and Air in Macon, Ga in 2002 or so. They were okay for the first few years, kept their appointments, didn't stiff us for unnecessary work, etc. I purchased the service contract last year and we had one check up, and were trying to schedule our summer one this year. After making an appointment online, I got a confirmation email stating my appt. time and date. Well, my husband likes to be here when techs are here, and he had to work, so I canceled that appointment, and rescheduled on the site.
Well, the appt that I canceled, the tech showed up anyway. My husband was not home, and so he left. The next Saturday was to be our new appt. The timeframe was 10 to 2. NO ONE SHOWED. NO ONE CALLED. There is no way to verify your appt on their crappy website! I emailed customer service to no avail. I would get the standard email everyone gets, but nothing specific to me. I tried calling their Macon office, just rang and rang. I emailed customer service THREE times, and never received an answer. I called the toll free number and finally got someone to respond to me.
I was informed that Service Experts no longer serviced my area, and I had to go through a local company that took over the business!! How is that for communication from a company? No letter stating that they had a transition, and that we would no longer have them, but we would still get the same service, yada yada. NOTHING. I had just sent another $144.00 to them for a new contract, after getting a bill a week prior. You mean to tell me they never knew they were going to dump the Macon area? Whatever! I called the company that took over the contract. Nice, polite local man. Said he had TONS of customers calling about missed service calls, no phone calls informing them they were canceled or not showing up.
MANY people were left out in the cold (or heat since we live in Georgia) by this company with no word on what is going on, but they took our money. I would NOT recommend this sheister organization to anyone! They are so low down that when several irate customers went to Facebook to complain, they deleted our posts and blocked us!! No responses to our problems like other companies do to rectify the problems. This is a shady outfit folks, and you would be wise to go with a local company that relies on word of mouth to be successful. These big corporations come in and eat all the competition, and then leave after they destroy them. This is the worst company I have been screwed by. STAY AWAY!!!!!
swauss
tremonton,#3General Comment
Thu, May 23, 2013
Service (so called) Experts is not in any way a small buisness nore do they have their costomer in mind! They are a corprate owned LENNOX company trying to put all small buisness out in each town they are in, they only care about the all mighty dollar! Don't believe me? Got to your local Service Experts branch their "call center" is twice the size of their shop. SALE SALE SALE is their only moto, your furnace is not working (it needs a $20 part) NOPE not to service experts you need a new furnace for $1000s more than your local HVAC business. They target senior citizens and house wifes, Again OWNED BY LENNOX they are playing Monopoly with the HVAC buisness. What they do IS a conflict of intrest and NEED to be shut down by my opinion.
Service Experts
Richardson,#4REBUTTAL Owner of company
Wed, August 15, 2012
Dear Yolanda,
We regret that we did not see this review prior to now. Because your situation occurred many years ago under the previous management, we thought it would be helpful to tell you about all the great, positive changes that have taken place as Service Experts Heating & Air Conditioning.
First of all, we have invested heavily training and technology to ensure our NATE-certified technician identity and solve the issues the first time. We understand that your time is valuable and we do not wish to waste it. Today, Service Experts Heating & Air Conditioning offers complete, custom home comfort services specifically designed for you and your family and performed by our trusted furnace and air conditioning contractors*:
If there is ever a problem, we offer a 100% - 3 year satisfaction guarantee, so you can rest assured that your concerns will be answered. Finally, we created a convenient website to help customers with any issues whatsoever - www.ServiceExpertsCares.com.
We knows its been a while since you used us, but we hope you will be willing to give us a 2nd chance. Thanks.