- Report: #316203
Complaint Review: Airpark Chrysler Jeep - Scottsdale Arizona
-
Author Confirmed
Why?
Airpark Chrysler Jeep
15656 N. Hayden Rd. Scottsdale, 85260 Arizona, U.S.A.
Phone:
480-5567450
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Airpark Chysler Jeep power windows replaced 10 times! jeep only four years old. Scottsdale Arizona
I bought a jeep liberty in 2004 brand new. A few months later the window fell in on the left rear. A window I don't ever use and the car was parked when it fell in. Since then I have had all my windows repaired at least two to three times each.
The dealership tells me the are putting new parts in each time but they keep breaking. They will fix one then two to three months later they replace it again. Now this morning the window they just replaced fell in again
overnight.
My concern is that after the car went out of warranty I have to pay for their faulty parts. This last time they fixed it they charged me labor and some other fees I dont understand.
Shouldn't they fix the faulty parts for free since they are putting bad ones in?
If this had only happened once or even twice I could deal with it but I have owned the car only four years and they have replaced the windows at least ten times!
Christine
phoenix, Arizona
U.S.A.
The dealership tells me the are putting new parts in each time but they keep breaking. They will fix one then two to three months later they replace it again. Now this morning the window they just replaced fell in again
overnight.
My concern is that after the car went out of warranty I have to pay for their faulty parts. This last time they fixed it they charged me labor and some other fees I dont understand.
Shouldn't they fix the faulty parts for free since they are putting bad ones in?
If this had only happened once or even twice I could deal with it but I have owned the car only four years and they have replaced the windows at least ten times!
Christine
phoenix, Arizona
U.S.A.
2 Updates & Rebuttals
Tj
San Diego,California,
U.S.A.
Window issues
#2Consumer Suggestion
Sun, October 26, 2008
I have a 04 Jeep that had the same issues. Its the window regulators that are breaking holding the windows in place. Both driver and passanger side window regulators broke shortly after the warrenty went out. All i can suggest is dont pay dealer ship prices. I bought both regulators from napa auto parts for 215 total and took me all of 2 hrs to replace both. Its really easy. The longest part was taking the trim panel off. I did it myself and only spent the two hrs and 215 bucks for the parts and no problems since, vers the 700 bucks the dealership wanted to charge me.
Thomas
West Covina,California,
U.S.A.
It is not the dealer's fault.
#3Consumer Comment
Sun, August 17, 2008
Jeep Liberties and Cherokees from 2001 through 2007 all have this problem. I am currently dealing with a similar failure where the window regulator failed during the night while the car was parked in the driveway. This is the fourth failure for this car. Through research, I have found that Chrysler/Jeep has simply been replacing known defective window regulators with new defective regulators from stock. Each time sticking the customer with a repair bill each time. What a racket! The failures appear to be due to a thin piece of plastic called upon to support the entire weight of the window. Stieger Performance has made kits to allow the customer to replace the plastic with steel. Due to Chrysler's cavalier attitude in failing to recall these vehicles or accept responsibility for the shoddy component, I personally dropped plans to purchase a Chrysler TRS8. Unlike my experience with Saturn, Chrysler does NOT stand behind their product. I will be purchasing Stieger's repair kit at $39.00 and have my own mechanic fix the problem.
