;
  • Report:  #176946

Complaint Review: AIU AMERICAN INTERCONTINENTAL UNIVERSITY - Hoffman Estates Illinois

Reported By:
- Freeport, Florida,
Submitted:
Updated:

AIU AMERICAN INTERCONTINENTAL UNIVERSITY
5550 Prairie Stone Parkway, Suite 400 Hoffman Estates, IL, 60192 Hoffman Estates, 60192 Illinois, U.S.A.
Phone:
877-2215800
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
My Complaint against this company is based on the tactics they use to entice/entrap persons into entering their online campus. I was looking for a career changed and decided that I wanted to become a lawyer. I saw an ad. for their college on the website and gave them my information. A few days later I got a call from one of their representative. They questioned me on my college education, current job, future goals and why I wanted to return to college. I was concerned about the tuition fees based on what I had seen on the internet, however after sending them some more education information on myself and taking their entrance questionaire, they told me that my college tuition for the time that it wold take for me to get my bachelor's degree would be $15,862.30. They even made me sign a Cash payment installment Note which would make the payments more affordable for me as I would have to monthly payments of $1,258.62 per month from April 15, 2005 to April 15, 2006.

Suffice it to say they convinced me it was a good idea to pursue my goal to become an attorney via their online education.I therefore got a second mortgage on my home in the amount of $15,000.00 to be able to afford the monthly payments. PLEASE KEEP IN MIND THAT I HAD TO SIGN AND FAX THIS CASH PAYMENT INSTALLMENT NOTE BACK TO THEM TO BE ENTERED INTO MY CLASSES.I later was able to get a student grant in the amount of $500.00 which further decreased my monthly payments to $1,213.18 per month for the remaining 13 months. The classes were fast paced; intensed and exciting. I loved taking my classes and my lecturers and did well in all of my classes passing 6 classes with "A". It was October 15, 2005 that I went to make my normal payment that I noticed that my tuition had increased from $1,213.18 to over $3,000.00. This was more than double and I just simply thought it was an error on their part, therefore I sent them an email to correct the error.

Instead of correcting the error I received a call from the financial department requesting that I sign and return a new cash payment installment note that now had the new payment of over $3000.00 per month. I told the person on the other line I could not sign that as that was not our original agreement. He tried to explain to me that someone should have told me that the first cash agreement was for the first year and that on the second year the tuition would be increased. He went on to state that they had had this problem before and therefore were not doing anymore cash payment installment plans. I told him that I had sign a binding agreement and had I known the installments would have increased I would have never began the classes.He went on to ask if my company would not reimburse me for the tuition or if I could not get a FASA Student Loan. I became very angry at this point because I explained to him that if someone had made an error in sending me the Cash payment installment note for the monthly payments then it was there problem. I had budgeted for the payment in the agreement and I did not see the need to get another loan because I had already gotten a second mortgage on my home to be able to afford the payment.

He stated that if I did not pay the new amount then I would have to withdraw from the classes. I told him to have my adviser contact me because he did not seem to understand that they had made me sign a Cash payment installment agreement that as far as I was concern was binding on them and on me with the amounts that was stated in the note. My adviser called me 2 days later and while she empathize with my fruastration she was only an employee of the company and only reiterated that there was an error on their part and that if I could not afford the new payment that I should withdraw from the classed not to incur anymore charges. She told me that as long as I signed into the website that I would be incurring charges.

As my budget could not afford this more than 100% increase, I told her to withdraw me from the classes. She said that someone would be calling to confirm the withdrawal. I received that call and she too advised me not to enter their website. I therefore began to look for another online college to continue my education (Pheonix Online) they told me that they would send for my credits. Shortly after I spoke witht he representative from Pheonix Online, I got a call from a representative from AIU stating that they wanted to know when I intended to pay the balance that I owed. I asked him what balance he was talking about as I made my payments on time as per my agreement and was never late. Please keep in mind that at this point I had already paid them $9,133.85. The Cash payment had stated that the total cost to me would be $15,862.30. I still had 6 more classes to take. He told me that I owed them $7,278.15 as AIU charged by the semister and had only given me the cash payment plan to make it more affordable for me. He also told me that now that I had withdrawn from classes they were demanding payments in full.

I TRIED EXPLAINING TO HIM THAT THE WITHDRAWAL WAS A DIRECT RESULT OF THEM CHANGING THE CASH PAYMENT AGREEMENT THAT FORCED ME TO WITHDRAW!!! I told him that nobody at AIU seemed to be able to listen to what I am saying at which point he told me that it was I who was not listening, they simply wanted to know when they would get paid. I told him that I would have to speak to an attorney about what had occurred as I do not feel I owe them anything. I feel they entrapped me to enter their online college with the cash payment plan knowing that they would increase the fees and that if I wanted the degree I would have to pay them. They therefore enduced the withdrawa that has resulted in this outstanding amount. This was all just a big scam and can be seen as fraud on their part.I just recently found out that I am not the only person to whom this has happened.

Ernestine

Freeport, Arizona
Bahamas


7 Updates & Rebuttals

Ernestine

Freeport,
Florida,
Bahamas
Why argue?

#2Author of original report

Fri, April 14, 2006

I have spent the last 6 months trying to get this situation resolved with AIU. The matter has been settled, and I refuse to argue with you over whether I did not read the agreement; have convenient amnesia or just plain lied. If you feel better thinking that I have lied, then go right ahead. What is important to me is that the matter has been settled!!!!!


C

SD,
California,
U.S.A.
Laughable?

#3UPDATE EX-employee responds

Thu, April 13, 2006

1) You should know better than to speak in absolutes. A company *will* write off $7,000, even if they're legally in the right, if it will cost the company over $7,000 to collect it (such as if they have to defend a costly lawsuit). See also: marginal benefit. 2) You ignored a major point of my post entirely. Directly quoting you: "they told me that my college tuition for the time that it wold take for me to get my bachelor's degree would be $15,862.30." The only options are that you are lying or you did not read the tuition schedule. Either way, as an aspiring lawyer, you look really bad. 3) You also ignored the point that the academic year issue wasn't hidden. The Financial Aid link on the virtual campus breaks down the academic years--and the financing for each--down to the penny. How did this escape you? Again, you either didn't check your facts, or you're lying. You seem like a nice person so I don't think you're out-and-out lying. You *might* be selectively remembering certain facts. You *probably* didn't read as much as you're implying you did.


Ernestine

Freeport,
Florida,
Bahamas
Yes I am studying to become an attorney!

#4Author of original report

Fri, April 07, 2006

Your response to my ordeal is laughable, especially in light of the fact that the evidence that I did have to verify my claim resulted in AIU amending my outstanding balance with them to reflect a nil balance. Not withstanding that, my account had been transferred to a collection agency, who has since stop calling to collect on a debt that they have now been informed that I do not owe. Should I pass the Bar, I would gladly have you for a client. You see I did read my agreement in detail and it clearly outlined my payment for the duration of my study. Law is simple english and common sense, it is the meeting of two minds that form a contract. If the document states that your total payment for the study is "XYZ" and I am made to sign and be binded by that document then unless otherwise stated on that document my obligation to them is just that "XYZ". They can not expect me to read between the lines and assume that the Figure is for year one and then assume that same figure for year two. You obviously signed a completely different document than the one that I signed. No organization simply writes off $7,000 + if they are legally correct. Your loyalty to AIU is to be commended however even to the point of making yourself seem desparate to be right!


C

SD,
California,
U.S.A.
You're studying to be a lawyer?

#5UPDATE EX-employee responds

Wed, April 05, 2006

You might want to re-think your new profession. You obviously didn't read anything you signed if this is your complaint. Either that, or you're trying to make a case where you know none really exists. AIU Online's Bachelor tuition has never been under $16,000. Their tuition chart--which you obviously either never read or completely ignored--would have been part of the information you received after your first call with them. Your entire Bachelor's degree would never cost $15,862.30 through AIU Online. That would be the cost of the first academic year. I bet you conveniently forgot that there was still $9,000 to go, then got ticked when someone reminded you. The "increase" was for the SECOND ACADEMIC YEAR. You "simply thought" it was an error, then got irate because the school decided to charge you for your second academic year. Failure to check facts=bad lawyer. Directly quoting their Cash Agreements (emphasis mine): F. ESTIMATE OF AMOUNT FINANCED. I understand that the amount financed by the School is an estimate of the amount of charges I will incur for tuition and books and supplies (if purchased at the school) less the amount of financial aid I anticipate receiving. ***THE FINAL BALANCE IN MY STUDENT FINANCIAL ACCOUNT MAY BE GREATER THAN THE AMOUNT FINANCED BY THE SCHOOL LESS ANY INSTALLMENT PAYMENTS I MAKE EITHER BECAUSE 1. I INCUR ADDITIONAL CHARGES AFTER THE DETERMINATION OF THE AMOUNT FINANCED*** or 2. I do not receive all anticipated financial aid. I am responsible for payment in full of my student financial account balance, ***INCLUDING AMOUNTS RESULTING FROM ADDITIONAL CHARGES INCURRED*** or financial aid not received. This isn't even written in any kind of small print on the Cash Agreement. It's in the same 10-point type as the rest of it. Hardly the language of a scam. It's a business telling its customer that if the customer incurs charges, the customer is obligated to pay them. In a nutshell, you incurred additional tuition expenses because you continued into your second academic year. The enrollment agreement you signed details that tuition is charged per-quarter, and the tuition chart breaks down the per-quarter tuition rate. Did you not do the arithmetic? $5,000-per-quarter tuition x 5 academic quarters > $16,000 All of this was written out crystal clear on documents you signed, and you conveniently seem to ignore this. Ironic considering your complaint was about not honoring Promissory notes. Or maybe you did you not read your documents before you signed them? You went ahead and signed a cash agreement, then ASSUMED that the payment increase was an error without re-checking your facts. These are hardly the actions of someone who has a promising law career. I pray that if you ever do pass the bar, I do not get you as my attorney.


C

SD,
California,
U.S.A.
You're studying to be a lawyer?

#6UPDATE EX-employee responds

Wed, April 05, 2006

You might want to re-think your new profession. You obviously didn't read anything you signed if this is your complaint. Either that, or you're trying to make a case where you know none really exists. AIU Online's Bachelor tuition has never been under $16,000. Their tuition chart--which you obviously either never read or completely ignored--would have been part of the information you received after your first call with them. Your entire Bachelor's degree would never cost $15,862.30 through AIU Online. That would be the cost of the first academic year. I bet you conveniently forgot that there was still $9,000 to go, then got ticked when someone reminded you. The "increase" was for the SECOND ACADEMIC YEAR. You "simply thought" it was an error, then got irate because the school decided to charge you for your second academic year. Failure to check facts=bad lawyer. Directly quoting their Cash Agreements (emphasis mine): F. ESTIMATE OF AMOUNT FINANCED. I understand that the amount financed by the School is an estimate of the amount of charges I will incur for tuition and books and supplies (if purchased at the school) less the amount of financial aid I anticipate receiving. ***THE FINAL BALANCE IN MY STUDENT FINANCIAL ACCOUNT MAY BE GREATER THAN THE AMOUNT FINANCED BY THE SCHOOL LESS ANY INSTALLMENT PAYMENTS I MAKE EITHER BECAUSE 1. I INCUR ADDITIONAL CHARGES AFTER THE DETERMINATION OF THE AMOUNT FINANCED*** or 2. I do not receive all anticipated financial aid. I am responsible for payment in full of my student financial account balance, ***INCLUDING AMOUNTS RESULTING FROM ADDITIONAL CHARGES INCURRED*** or financial aid not received. This isn't even written in any kind of small print on the Cash Agreement. It's in the same 10-point type as the rest of it. Hardly the language of a scam. It's a business telling its customer that if the customer incurs charges, the customer is obligated to pay them. In a nutshell, you incurred additional tuition expenses because you continued into your second academic year. The enrollment agreement you signed details that tuition is charged per-quarter, and the tuition chart breaks down the per-quarter tuition rate. Did you not do the arithmetic? $5,000-per-quarter tuition x 5 academic quarters > $16,000 All of this was written out crystal clear on documents you signed, and you conveniently seem to ignore this. Ironic considering your complaint was about not honoring Promissory notes. Or maybe you did you not read your documents before you signed them? You went ahead and signed a cash agreement, then ASSUMED that the payment increase was an error without re-checking your facts. These are hardly the actions of someone who has a promising law career. I pray that if you ever do pass the bar, I do not get you as my attorney.


C

SD,
California,
U.S.A.
You're studying to be a lawyer?

#7UPDATE EX-employee responds

Wed, April 05, 2006

You might want to re-think your new profession. You obviously didn't read anything you signed if this is your complaint. Either that, or you're trying to make a case where you know none really exists. AIU Online's Bachelor tuition has never been under $16,000. Their tuition chart--which you obviously either never read or completely ignored--would have been part of the information you received after your first call with them. Your entire Bachelor's degree would never cost $15,862.30 through AIU Online. That would be the cost of the first academic year. I bet you conveniently forgot that there was still $9,000 to go, then got ticked when someone reminded you. The "increase" was for the SECOND ACADEMIC YEAR. You "simply thought" it was an error, then got irate because the school decided to charge you for your second academic year. Failure to check facts=bad lawyer. Directly quoting their Cash Agreements (emphasis mine): F. ESTIMATE OF AMOUNT FINANCED. I understand that the amount financed by the School is an estimate of the amount of charges I will incur for tuition and books and supplies (if purchased at the school) less the amount of financial aid I anticipate receiving. ***THE FINAL BALANCE IN MY STUDENT FINANCIAL ACCOUNT MAY BE GREATER THAN THE AMOUNT FINANCED BY THE SCHOOL LESS ANY INSTALLMENT PAYMENTS I MAKE EITHER BECAUSE 1. I INCUR ADDITIONAL CHARGES AFTER THE DETERMINATION OF THE AMOUNT FINANCED*** or 2. I do not receive all anticipated financial aid. I am responsible for payment in full of my student financial account balance, ***INCLUDING AMOUNTS RESULTING FROM ADDITIONAL CHARGES INCURRED*** or financial aid not received. This isn't even written in any kind of small print on the Cash Agreement. It's in the same 10-point type as the rest of it. Hardly the language of a scam. It's a business telling its customer that if the customer incurs charges, the customer is obligated to pay them. In a nutshell, you incurred additional tuition expenses because you continued into your second academic year. The enrollment agreement you signed details that tuition is charged per-quarter, and the tuition chart breaks down the per-quarter tuition rate. Did you not do the arithmetic? $5,000-per-quarter tuition x 5 academic quarters > $16,000 All of this was written out crystal clear on documents you signed, and you conveniently seem to ignore this. Ironic considering your complaint was about not honoring Promissory notes. Or maybe you did you not read your documents before you signed them? You went ahead and signed a cash agreement, then ASSUMED that the payment increase was an error without re-checking your facts. These are hardly the actions of someone who has a promising law career. I pray that if you ever do pass the bar, I do not get you as my attorney.


C

SD,
California,
U.S.A.
You're studying to be a lawyer?

#8UPDATE EX-employee responds

Wed, April 05, 2006

You might want to re-think your new profession. You obviously didn't read anything you signed if this is your complaint. Either that, or you're trying to make a case where you know none really exists. AIU Online's Bachelor tuition has never been under $16,000. Their tuition chart--which you obviously either never read or completely ignored--would have been part of the information you received after your first call with them. Your entire Bachelor's degree would never cost $15,862.30 through AIU Online. That would be the cost of the first academic year. I bet you conveniently forgot that there was still $9,000 to go, then got ticked when someone reminded you. The "increase" was for the SECOND ACADEMIC YEAR. You "simply thought" it was an error, then got irate because the school decided to charge you for your second academic year. Failure to check facts=bad lawyer. Directly quoting their Cash Agreements (emphasis mine): F. ESTIMATE OF AMOUNT FINANCED. I understand that the amount financed by the School is an estimate of the amount of charges I will incur for tuition and books and supplies (if purchased at the school) less the amount of financial aid I anticipate receiving. ***THE FINAL BALANCE IN MY STUDENT FINANCIAL ACCOUNT MAY BE GREATER THAN THE AMOUNT FINANCED BY THE SCHOOL LESS ANY INSTALLMENT PAYMENTS I MAKE EITHER BECAUSE 1. I INCUR ADDITIONAL CHARGES AFTER THE DETERMINATION OF THE AMOUNT FINANCED*** or 2. I do not receive all anticipated financial aid. I am responsible for payment in full of my student financial account balance, ***INCLUDING AMOUNTS RESULTING FROM ADDITIONAL CHARGES INCURRED*** or financial aid not received. This isn't even written in any kind of small print on the Cash Agreement. It's in the same 10-point type as the rest of it. Hardly the language of a scam. It's a business telling its customer that if the customer incurs charges, the customer is obligated to pay them. In a nutshell, you incurred additional tuition expenses because you continued into your second academic year. The enrollment agreement you signed details that tuition is charged per-quarter, and the tuition chart breaks down the per-quarter tuition rate. Did you not do the arithmetic? $5,000-per-quarter tuition x 5 academic quarters > $16,000 All of this was written out crystal clear on documents you signed, and you conveniently seem to ignore this. Ironic considering your complaint was about not honoring Promissory notes. Or maybe you did you not read your documents before you signed them? You went ahead and signed a cash agreement, then ASSUMED that the payment increase was an error without re-checking your facts. These are hardly the actions of someone who has a promising law career. I pray that if you ever do pass the bar, I do not get you as my attorney.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//