- Report: #564013
Complaint Review: Alamo Rent A Car - Orlando Florida
Reported By:
DAVE -
LOUDONVILLE, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Alamo Rent A Car
Orlando international airport Orlando, Florida, United States of America
Phone:
800-935-0112
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Alamo Rent A Car, Charged me for tolls I never went through. Orlando, Florida
I rented a car through Alamo rental a car at the Orlando airport last August. A few months later in January I received a notice in the mail saying I had a toll violation . The toll violation was $1.25 and their fee for handling it was $10.00. I called the number on the letter as I did not run any tolls. The lady said its all automatic we pay the toll and charge you. I explained that I did not run any tolls and asked who I could talk to. She gave me the number to Florida Highway. I called them and they asked for the plate number and time of violation. I gave that to them and they said that the plate number had not received a toll violation on the date in the letter or at any time.
I called back to Alamo they said they would look into it and get it straightened out. Two weeks later I get another letter "second request for the money" I called again and explained to the girl the whole story. She said she would check it out and have some one call me. Guess what I got the other day another request for the money but never a call back from someone who has the authority to spend $11.25 to fix the problem. I called again this Monday they told me they would call by Tuesday it is now Wednesday and no call. My letter should be here in about a week. I will never rent from Alamo again. If you receive a letter about a toll you didn't run don't bother calling they will never return your call or emails.
I called back to Alamo they said they would look into it and get it straightened out. Two weeks later I get another letter "second request for the money" I called again and explained to the girl the whole story. She said she would check it out and have some one call me. Guess what I got the other day another request for the money but never a call back from someone who has the authority to spend $11.25 to fix the problem. I called again this Monday they told me they would call by Tuesday it is now Wednesday and no call. My letter should be here in about a week. I will never rent from Alamo again. If you receive a letter about a toll you didn't run don't bother calling they will never return your call or emails.
2 Updates & Rebuttals
DAVE
LOUDONVILLE,New York,
United States of America
How do I contact Employee that left message?
#2Author of original report
Fri, February 05, 2010
What is your contact information? my contract was 417xxxxxx you have my contact info as I left it 3 times now with no response.
Bryan
kaysville,Utah,
United States of America
We want to help
#3UPDATE Employee
Fri, February 05, 2010
Hello, I work in the citations department and would like to help you resolve this issue. Please contact me at your earliest convenience.
