- Report: #911684
Complaint Review: Alaram Services - Albany New York
Reported By:
Lady Barb -
Berkeley, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Alaram Services
99 Pine St, 3rd floor Albany, 12207 New York, United States of America
Phone:
866-477-7738
Web:
Categories:
Business Rating:
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Alaram Services McGinn, Smith Alarm Trading, LLC There is no one monitoring our alram system, Nina Duffy Albany, New York
*UPDATE Employee: Response
*Author of original report: No Alarm Reponse
*UPDATE Employee: Response
*Author of original report: Alarm Services
*Author of original report: Alarm System
*Author of original report: alarm company
*Author of original report: Alarm Services McGinn, Smith Alarm Trading, LLC
We have our alarm system with First line Security and they went out of business and Alarm Trader took over and I have a signed contract by Nina Duffy and just found out that on one is monitoring our home.
7 Updates & Rebuttals
Lady Barb
Berkeley,California,
United States of America
Alarm Services McGinn, Smith Alarm Trading, LLC
#2Author of original report
Fri, August 17, 2012
I have to post that this company came through, and They refund our money and sent a check for $702.00. This case is closed and I thank!
Lady Barb
Berkeley,California,
United States of America
alarm company
#3Author of original report
Fri, August 17, 2012
I have to post that this compnay came through, and They refund our money and sent a check for $702.00. This case is closed and I thank!
Lady Barb
Berkeley,California,
United States of America
Alarm System
#4Author of original report
Wed, August 01, 2012
I must say that once I spoke with Doug, he has found our account and is in the process of getting of getting us a refund. Somehow we fell between the cracks and we are grateful for this all to be straighten out! Thank you Doug!
Lady Barb
Berkeley,California,
United States of America
Alarm Services
#5Author of original report
Wed, July 25, 2012
I just saw you massage and I have called and left you my phone number. Thank you and hopefully, this will all work out.
Doug Keenholts
Albany,New York,
United States of America
Response
#6UPDATE Employee
Tue, July 24, 2012
I would be happy to look into the matter further for you, but I do not have any contact information. Please call me directly at 518-860-1290 so we can discuss the matter further.
Thank you,
Doug Keenholts
Vice President - Alarm Traders - Alarm Services
Lady Barb
Berkeley,California,
United States of America
No Alarm Reponse
#7Author of original report
Wed, July 18, 2012
I have read your reponse and what I found out that your company sold out part of the business off and all of the accounts were NOT bought and ours were one of them. This happen back in May 2011. So when I called back In Nov. 10, 2010 and was going to cancel our account I spoke to a Nina Duffy and we but renew our contract.
So when our alarm went off and and NO ONE CALLED US! Imagine our shock, paying for a service for over a year with no monitoning service. No reponse to our emails, wrong phone number is listed on our paperwork. I have called and called and our account is NOT listed with any one! So what you are saying here is wrong. I can provide you with with all of our infomation in a private email, but here for all to see.
Since our account was disconnect over an year ago and someone has been cashing our check, becasue I check with our bank. I want a refund of one year worth of monitoning fee at $37.00 would be $444.00. Since our cancel with our knowing it, here is my notice to keep it cancel.
Doug Keenholts
Albany,New York,
United States of America
Response
#8UPDATE Employee
Wed, July 18, 2012
As of May 4, 2012, Alarm Services no longer owns any alarm contracts as they were sold to a 3rd party. As a part of normal business practice, and at the time of the sale, procedures were in place to prevent any active account from being non-monitored. As this posting provides very little personal information, we cannot further investigate this claim without more information. To the best of our knowledge, the poster has not contacted our offices or the offices of the 3rd party who purchased the alarm contracts.
Doug Keenholts
Vice President - Alarm Services
