- Report: #1493473
Complaint Review: Alaska Airlines -
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Alaska Airlines
United States
Web:
www.alaskaair.com
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Alaska Airlines Denies COVID-19 As Extenuating Circumstance For Refund To ICU Nurse Amidst Pandemic
Alaska Airline & Air BNB via CaboVillas.com refuse to refund ICU nurse for travel plans in April 2020. Both corporations claim that COVID-19 doesn’t apply to their extenuating circumstances. The nurse works at the ICU in UCLA and was planning on getting married this summer, and the wedding has also been cancelled due to COVID.
Please share this story about the injustices being done to a dedicated healthcare worker during this pandemic. She is not only working around the clock to help ensure the health and safety of others, but is being completely taken advantage of by the airline and air bnb. The airline changed their cancellation policy to ensure they wouldn’t have to lose money by not allowing refunds on any tickets.
The airline representative blatantly told the nurse/bride this on the phone.
