- Report: #302118
Complaint Review: Alex's Motorcycles - Phoenix Arizona
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Author Confirmed
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Alex's Motorcycles
814 East Indian School Road Phoenix, 85014 Arizona, U.S.A.
Phone:
602-455-3841
Web:
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Tell us has your experience with this business or person been good?
Alex's Motorcycles Oh, we just serviced this today for you... it's in *great* running condition! Phoenix Arizona
I bought a bike there 2 weeks ago, that they had "just adjusted the carb, replaced the air and oil filters, should have no problem with emissions, but we can't guarantee it."
They don't have to guarantee the emissions, because they're running their repair shop as a consignment shop. "Amazingly" my bike didn't pass emissions. Alex's would be happy to fix it, for $55/hr plus parts. I took it to my own mechanic instead of back to Alex's, and boy am I glad I did.
Apparently it not only needed a new air filter and oil change, the carb was filthy and poorly adjusted, the bike needed a valve adjustment, and the compression was low. Yes folks, I bought this bike from a motorcycle repair shop. Obviously they were counting on getting the extra $300 out of me when I brought it back to get it "fixed".
If I were running a repair shop, I would be embarassed to the point of devastation to sell a bike in the condition this one was in. To those of you who will say "I should have known better" well, you're right. But it's my first bike, and from now on I certainly will.
Do with this info what you will, but Alex's Motorcycles will never see another dime from me!
Vanillazugar
Phoenix, Arizona
U.S.A.
They don't have to guarantee the emissions, because they're running their repair shop as a consignment shop. "Amazingly" my bike didn't pass emissions. Alex's would be happy to fix it, for $55/hr plus parts. I took it to my own mechanic instead of back to Alex's, and boy am I glad I did.
Apparently it not only needed a new air filter and oil change, the carb was filthy and poorly adjusted, the bike needed a valve adjustment, and the compression was low. Yes folks, I bought this bike from a motorcycle repair shop. Obviously they were counting on getting the extra $300 out of me when I brought it back to get it "fixed".
If I were running a repair shop, I would be embarassed to the point of devastation to sell a bike in the condition this one was in. To those of you who will say "I should have known better" well, you're right. But it's my first bike, and from now on I certainly will.
Do with this info what you will, but Alex's Motorcycles will never see another dime from me!
Vanillazugar
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Alex Motorcycle Repair
Phoenix,Arizona,
U.S.A.
REPLY TO UNJUSTIFIED "RIP-OFF" CLAIM/REPORT
#2REBUTTAL Owner of company
Thu, April 17, 2008
At all times, Alex Motorcycle Repair provides documentation of passing emissions for any and all work we do. No papers means no guarantee regarding emissions. In more than five years of business. my known customer satisfaction is 100%. My customers stand by loyally and dedicated as we are their only choice mechanics. My name, Alex Hernandez/Alex Motorcycle Repair stands side-by-side with Apache Honda, Short-Block Charlie, S/S Scooters, amongst many others, and we are members of the BBB. This report makes claims that come as a surprise and a shock to me. I cannot think of any client that could possibly have filed this or have any grudes or bad experiences with us. I hope that any misunderstanding of lack of satisfaction may be cleared up because of this public arena for voicing consumer concerns.
