trashycat
Cave Creek,#2Author of original report
Fri, January 18, 2013
Now, after quite a horrible experience, after you said the book had been cancelled, my money refunded. Today now on 18 Jan 2013, the book is here in the mail. So what part of your canceling the book and contacting the buyer after 5 minutes after order was placed and your IChat Alibris rep sent to cancel and the emails from your company said it was cancelled. So why does your buyer still ship this book. Now I have to go out of my way to pay and ship it back also to not mention the fact I have to drive it to the post office and waste more time and more money. I don't think your company is in fact competent and know what each other is doing. I believe I am right. You may sound like you go out of your way, but this book should never had been shipped. I want it returned immediately. Mrs W.
Alibris_Amy
Emeryville,#3UPDATE Employee
Thu, January 17, 2013
I'm sorry for the trouble this buyer experienced. If the buyer would like to contact me directly, I encourage them to do so by sending an email to [email protected] with "Attn: Amy" in the subject line so the message will be routed to me.
I would like to clear up a few points. We're not trying to list our sellers books in a deceptive way. All search results will show a "Catalog level" description including a stock image. Beneath the listing's cover image is a disclaimer that states: "Cover may not depict edition offered for sale."
When searching for a specific edition of a textbook for a class, it's best to search by the ISBN number to help you get the most accurate search results for the desired edition.
Alibris operates an online marketplace to help buyers connect with independent booksellers. We're here to make this a smooth easy transaction, but there will be times when a buyer needs information only the seller of that item has, for example, edition specifics or cancelation/stop shipment requests.
I welcome this buyer and anyone else who needs assistance to contact me as directed above. We're here to help!