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  • Report:  #1288030

Complaint Review: all american capital group - LAS VEGAS Nevada

Reported By:
VeganMom - Dallas, Texas, USA
Submitted:
Updated:

all american capital group
7473 W LAKE MEAD BLVD STE 100 LAS VEGAS, 89128 Nevada, USA
Phone:
702-997-8324
Web:
www.allamericancapitalgroup.com
Categories:
Tell us has your experience with this business or person been good? What's this?

On March of 2015 I went into contract with All American Capital Group. I selected a package where I had to pay in advance for a small business line of credit, that was to be received in up to 90 days time. I then went into a second contract with AACG in April of 2015 for a Black Visa Card program, where I paid $5000 and was supposed to receive the card within 4 weeks.

Every week something kept changing and communication kept getting more and more difficult. June of 2015 I contacted them again and Verionica, is the woman who only communicates with you, responds to my email.

 

I emailed her the following:

 

I have been trying to contact your office and I'm still not getting any information as to the TRUE status of the BVC. I am getting confilicting information and at this pint it would be appreciated if someone would relate to me exactly what's going on.  Giving me the run around is not giving me any surety in this process. I was told initially 4-5 weeks, then  5-8 weeks, now another 2 weeks or so that's almost 90 days for a credit card?  I was talso told it would be process on April 2nd, then I hear on Tues or Weds of May the 18th and 19th, that came and gone as well, then I hear that is hasn't been processed.

 

Please let me know somehting as I have been waiting patiently even with all this conflicting information, I deserve to know exactly what's going on.

 

Veronica responds...

 

The file for your business line of credit should be finish in about 2 weeks by July 6th and a week later it will be submitted to the underwriter around July 15th. About the same time your BVC (Barclay's black visa card) should be ready to be entered into the system which you should receive by July 30th

 

This is the current update,

Veronica Telly

 

Over next few weeks it was another excuse after excuse, someone was on vacation or not moving files for some reason or another. We kept going back and forth on emails. She sent me this on Augsut 14th

 

 
If you have not yer received you BVC card I was told by our admin
office today to give it another week - by next week Friday. If you
have not yet received the card by then then we will have to start
processing your refund for the fee.
 
However, we are making you an offer:

If you did not receive your BVC by next week we can give you another

completed file for a business line of credit in the amount of $450,000

and apply your credit for the fee of your BVC on it. We keep 1 - 2 files
always ready without the name of 'owner' just in case of emergency if
anyone needed. We can put your name on it and populate it with all
business bureaus within a week and submit it to the underwriter. This

way you will have 2 business line of credit files side-by-side, one for

$95,000 to $150,000 and another for $450,000.
 
Please let us know by next week. Have a wonderful weekend.
 
Sincerely,
 
Veronica Telly 

(Admin. Secretary) 

All American Capital Group Inc. 

7473 W. Lake Mead Blvd; 

Las Vegas, NV. 89128

On August 21st I emailed her this...

Good Morning,
 
I have not received the card and I really need to know what's going on. At this point I haven't gotten any feedback from you or anyone about the status of the line of credit as well. Of which is why I don't trust the second package option . It's going on 5 months now and I haven't received any funding. I personally checked the status of the credit card and my information isn't on file. 
 
I am a single mother of 6 running a business on my own and I put trust into this company to assist me in my lifeline dreams and you've failed me over and over again. I've been patient, I've lost a lot of money while waiting, and this is becoming to stressful as I have no idea what you are doing because you don't communicate.
 
if something is wrong say so, I could've went with many other companies but chose yours and I am not getting any of the results promised in any of the contracts we had.
 
I expect some respect and honesty from this company today as to what exactly is going on with my money.
 
....
And the cycle continued of endless emails to wait 2 more weeks 2 more weeks. NO REFUND

 

 

I lost out on business investments and went through financial hardship that could have been avoided if they would have at least refunded the money I put up. By  It is now February 2016 and I still have not received anything as promised or guaranteed under the contract which as been expired. I have requested a refund numerous times, via email, in writing in regular mail, and through the phone. I keep getting the same generic response from Veronica Telly explaining that they under writers haven't selected my package and I will hear from them in 2 weeks with an update. I don't want to hear from any underwriter, I want my money back.



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