Complaint Review: All My Sons Moving And Storage - Greer South Carolina

First, the new manager's rebuttal reminded me that I never posted the final outcome of this situation. That's my fault and I apologize to All-My-Sons. The financial issue was finally cleared to my satisfaction. It shouldn't have taken a half dozen calls, a letter and two trips to the office but, it was resolved. Some of the issue revolved around fees and charges that were not itemized on the final bill or weren't applicable to the move itself. For instance, I was charged for moving a refrigerator when that wasn't the case. I would have known up front about this if the bill had been itemized. However, I beg to differ with the new manager on the cable height issue at my house and the party atmosphere in the office. My entrance cable is 18 inches above code. Telephone and TV cable is required to be below electrical cable. The crew should have been more careful but, I never made an issue of this when dealing with the previous management. The new management is 'splitting hairs' over a non-issue. However, during both of my trips to All-My Sons, I found a large color TV in the manager's office tuned to BETV and some really wonderful bump-and-grind videos. The first time, there was no 'husband' of an employee watching TV, it was one of the sales girls. (Or, so she said.) During the second trip, I did find a husband of sorts there. But, he wasn't watching television. He was making an attempt at customer service with me until his wife (the manager) told him to go service a truck for an upcoming move. But the truth is, none of that matters. While I was there trying to get my issue resolved they should have at least offered to turn the television down or off so we could conduct business on a professional level. I had to compete with rap music everytime I called or went to the office. It appears to me that the new manager should probably focus on damage repair to the business rather than defending the actions of his predecessors. They were bumbling morons that apparently thought they could become successful entrepreneurs running their business from a couch while watching rap videos. They could have at least had the TV on the History or Discovery channel where they might actually learn something. Hopefully, I won't have to deal with that bunch again before they decide what they want to be when they grow up. I wish the new manager good luck with his new venture. He's going to need it if he continues arguing with former customers.

We are very sorry that Wayne feels over all he is dissatisfied with his move. I note, however, that he does admit the move went very smooth. It took an hour and fifteen minutes less time than estimated. There were no complaints of any damage to his furniture or belongings by the movers (although it sounds like he may have had a cable at a height less than Code that the truck hit). The All My Sons Company in Greenville, SC is under new managment. I joined the Company as President in July 2004 after working for a different All My Sons Company. I am very committed to prompt customer service. In fact, I am sorry that Wayne thought employees were sitting on the couch and watching the televsion. We do know the husband of the former owner used to come to the office and watch TV. This was not an employee on the clock. We apologize that it may have looked like an iffecient business. I do not recognize Wayne's name. I hope his claim was finally paid. If not I hope he calls again soon so we can honor his contract. Sincerely,