Ericr
Dallas,#2UPDATE Employee
Tue, August 05, 2008
Hello to all, I would first like to mention that you can only be sold a "lemon" if it is a new, untitled vehicle. There is no such thing as a used vehicle lemon law. This explains the mentality of the person writing the complaint. Mr. Albany GA came to us with severe credit issues. We were able to assist in this matter. We must have been the only one that could help this customer. Why else would he have driven all the way here from Albany. We offer a credit rebuilding program that not only helps people get into a vehicle, but rebuild their credit as well. This particular customer originally came in on the Magnum! That was his vehicle of interest from the start! Once here, He saw the Explorer and fell in love with it. Great! We were willing to accomodate his decision. Once the paperwork was done after hours of indecision on his part, we discovered that someone had broke into the vehicle and cut a bunch of wires. This disabled the headlamps as well. It was late and dark. He could not drive it due to safety reasons. We were all frustrated at this point. I admit it. Who wouldn't be? The customer was never forced to buy anything in the first place. All we did was offer a solution to his problem! He decided on his own that he would just buy the Magnum (the one he came in to buy in the first place). A few days later, he called and said that the vehicle was smoking at start up. We then offered to let him take it to his own mechanic at our expense, or bring it here and we would take it to the Dodge dealership. He opted to bring it here. We gave him a 04 Ford Sport Trac to drive as a courtesy while the Magnum was being inspected by a certified dealer. The dealer could not duplicate the problem or find anything wrong with this vehicle. Mr Albany GA was informed of this and returned to our dealership. I just want to add that our loaner vehicle was absolutely trashed!!! He had smoked in it, ate in it, spilled drinks in it and some how managed to screw up the alignment. Utter disrespect for our property and kindness. At this point we are unable to come to terms on the Magnum. He liked a Durango that we had on the lot. Unfortunately, it was sold to someone else. We then offered to buy him one. Yes, really!! There was a problem with the alarm which the other dealer fixed. Remember folks, we went out of our way to satisfy this customer. The bottom line is that the payment was $24.00 more than the Magnum. The customer said that he would not pay the 80 cent per day difference. He wanted us to absorb the difference. This was not possible. This transaction was already to the point of just doing business (break even), not to mention all the time, energy and heart ache that went into it. Some people are never satisfied with anything you do for them. We take pride in the fact that we go WAY out of our way to help others into a vehicle when nobody else can. Sometimes our efforts are taken for granted. This is unfortunate. Thanks for reading, Eric