- Report: #1305156
Complaint Review: Alliance Virtual Offices - Internet
Reported By:
SADS INC -
New Orleans , Louisiana, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Alliance Virtual Offices
Internet, USA
Phone:
(949) 777-6342
Web:
alliancevirtualoffices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Alliance Virtual Offices Alliancevirtualoffices.com BEWARE OF IDENTITY THEFT Newport Beach Internet
My company which is located in the southern US contacted Alliance Virtual Offices to setup virtual and physical meeting space for an upcoming project. Our Rep was Juan Hilario who was really nice guy. We submitted the required documentation My University ID from my full time employer and my insurance information. These are documents acceptable by the US Postal Service. Which I will include these documents were verified and notarized by an certified registered third party. During the account setup after furnishing the required documentation and trying to schedule a meeting time Mr. Juan Hilario asked me to submit my Drivers License. Which wasn't a problem until I asked why when the form stated my documentation was accepted. He then stated it was to protect their comapny from an fraud. Well I asked where was my license going to be stored due to me recently recovering from a data breach with a major retailer. He stated that my drivers license would be stored in their email folder and with the local center. Now not being able to know what precaution and data breach protocols are I simply declined. Identity theft is real and growing. Simply blindly trusting Alliance Virtual Offices to store personal and sensitive information in employees email folders and local centers file cabinets are unacceptable. It may protect your company, but it will not protect me from spending months and years trying to recover from the worst case scenario which wouldn't be hard or traceable with a rouge employee. I would be very careful utilizing Alliance Virtual Office. They may sell a reasonable price product, but they're more concern with they're profits and protection than protecting YOU. Beware!
1 Updates & Rebuttals
Mike Sullivan
Newport Beach,California,
USA
No Identity Theft Here. Beware of Misleading Titles.
#2REBUTTAL Owner of company
Mon, June 06, 2016
Alliance Virtual Offices appreciates the client's desire to protect data, as we go to great lengths to protect all our clients' data as well. We are unsure of the motive of the person who filed this report, and his implication that there was any identity theft. There was absolutely no identity theft in this case.
In the US, in order for our centers to accept mail on our clients' behalf, we must be able to produce, on demand, to the US Postmaster General, a notarized Form 1583 and two forms of acceptable ID. In the case of this client, our team saw the University ID, and since it was difficult for us to verify its authenticity, we requested a drivers license. We send this to the center digitally. We continue to work to improve this process, but the vast majority of virtual office services who comply with postal regulations require this.
We realize the client was not comfortable handing over his drivers license, but we were equally uncomfortable with relying on a university ID as a form of identification.
We desire to be an ongoing entity (i.e. are for profit), but we are very concerned with protecting all consumers, our clients, and ourselves. And please note, we are not so profit driven that we are willing to look the other way on preventing fraud. We are wiling to lose revenue opportunities to protect consumers, our clients and ourselves.
We'd like the opportunity to provide service, but we understand the discomfort. If clients have this concern, we are happy to work with the center on a case by case basis to come to an acceptable solution that keeps us all safe!
This person went to great lengths to report us both here and on Trustpilot. This is for something that protects him, and consumers from fraudulent activity. We deter people who are trying to set up companies with dubious activities by asking for IDs and getting notarized forms. We also ensure that the person who comes to the center and picks up the mail is actually has consent to pick up the mail, hence the photo IDs sent to the center. We are not sure of the motives of this person to report us, and to imply that any actual Identity Theft occured (in the title of his report).
