- Report: #1038734
Complaint Review: ALLIANZ GLOBAL ASSISTANCE - Internet
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Author Not Confirmed
Why?
ALLIANZ GLOBAL ASSISTANCE
PO BOX 72031 RICHMOND VA23255 Internet, United States of America
Phone:
18004965821
Web:
allianzASSISTANCE.COM
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ALLIANZ GLOBAL ASSISTANCE FLIGHT INSURANCE U THINK U R BUYING GOOD INCASE OF INS, AND ALL IT IS A RUN AROUND TRYING NOT TO PAY U Internet
in good faith we bought flight ins. we were told he would be walking way before is is able. number one reason for ins. NOW after talking with them and faxing 18 documents and having drs reports made and filed ...they tell me it was a pre-existing condition..of course it was but he was to be able to walk by then u don't pay good money for ins 35-40 bucks ..this co. is a ripp off. we asked before purchasing and were never told lots of things..this is to keep u from ever trusting these people. god forbid somethign happened on trip ..there would never be enough papers to ever get a claim correct..also they didn't not say ins was for only 200 dollars each. lots of airfare more than that....i thought ins covered us...they r not reliable.
1 Updates & Rebuttals
Access America Help Team
Help Team
#2UPDATE Employee
Mon, April 01, 2013
Dear Linda,
Thank you for taking the time to post. I am sorry that the travel insurance you purchased did not cover your specific situation.
We want consumers to make an informed choice when it comes to purchasing insurance, which is why we provide a link to review the policys terms and conditions prior to purchase. After purchasing, we offer every customer a 10-day free look, so should you decide the coverage doesnt work for you, you can obtain a full refund of your premium.
If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please dont hesitate to call our customer service line at 1-800-284-8300.
Regards,
