- Report: #86778
Complaint Review: Allied Van Lines - Chicago Illinois
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Author Not Confirmed
Why?
Allied Van Lines
P.O. Box 4403 Chicago, 60680-4403 Illinois, U.S.A.
Phone:
800-4702851
Web:
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Business Rating:
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Allied Van Lines ripoff Chicago Illinois
We hired an agent for Allied Van Lines (Orth Van & Storage in Arcadia, CA) to move us within the state of California. Allied Van Lines' name was on the truck & most of the paperwork. We were told by the agent we were doing business with Allied Van Lines, so we hired them. We purchased a full insurance/coverage policy to replace/repair any damaged or lost items.
The movers damaged & lost items, & when we tried to collect, the agent kept ignoring us. I filed a complaint against the agent with the local Better Business Bureau, and they ignored the BBB, also. When I contacted Allied Van Lines & explained the situation, I was told, "We're sorry, but that has nothing to do with us because it was a local move. We're only responsible if it's a state to state move." I tried to reason with Allied Van Lines that since the agent was an affiliate of theirs' & had their name on its trucks & paperwork, they're (AVL) ultimately responsible for the agent's actions. They shouldn't let them do business using their name, otherwise. My argument fell upon deaf ears.
Len
Los Osos, California
U.S.A.
The movers damaged & lost items, & when we tried to collect, the agent kept ignoring us. I filed a complaint against the agent with the local Better Business Bureau, and they ignored the BBB, also. When I contacted Allied Van Lines & explained the situation, I was told, "We're sorry, but that has nothing to do with us because it was a local move. We're only responsible if it's a state to state move." I tried to reason with Allied Van Lines that since the agent was an affiliate of theirs' & had their name on its trucks & paperwork, they're (AVL) ultimately responsible for the agent's actions. They shouldn't let them do business using their name, otherwise. My argument fell upon deaf ears.
Len
Los Osos, California
U.S.A.
1 Updates & Rebuttals
Ken
Wakefield,Massachusetts,
U.S.A.
Try this, Len, My suspicions were correct regarding the laws in California
#2Consumer Suggestion
Wed, April 07, 2004
Len, My suspicions were correct regarding the laws in California - try contacting the PUC office in California - they should be able to offer a little assistance: State of California Public Utilities Commission Compliance and Enforcement State Bldg, 505 Van Ness Avenue San Francisco, CA 94102 William G. Waldorf, Badge #180 Senior Investigator 415 703-2182 Good Luck!
