- Report: #591010
Complaint Review: Allstate Insurance Co. (auto) - Internet Internet
Reported By:
Ed -
Chesterfield, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Allstate Insurance Co. (auto)
Internet, Internet, United States of America
Phone:
Web:
allstate.com
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Allstate Insurance Co. ,auto, Refused to pay for rental car, after an accident, even though I had rental car coverage. Internet
I was involved in an automobile accident in which the other driver ran a stop sign an I hit her car. She was charged with the accident. The right side of my bumper and quarter panel were completely crushed as a result. The accident happened approximately 1 mile from my home and I was able to drive my car home.
Since I had no right front headlight, I believed the car was not legal to drive. I have been pulled over before for a non-working headlight and given a warning. (I assume, I could have just as easily been given a ticket) Due to my previous experience, I believed that my car could be on the road legally and I parked it in my driveway.
I called Allstate and reported my accident and requested a rental car until the repairs could be made. The associate asked me if the car was driveable. I assumed a car I could be pulled over in, was not driveable(silly me for trying to obey the law), and told her it wasn't.
Anyways, she arranged for me to pick up a rental car and I did. Unfortunately, I still had to give my credit car number to the rental agent, even though they said, it was just a formality, since insurance was going to be covering it.
When I got the call from the agent to set up a time to get the adjustment, I asked her if she could get me a close location to my home, since I was afraid to get pulled over while driving the car to the adjuster.
At that time she literally freaked on me. She said I had told her the car was not driveable. I said that I believed a car I could get pulled over in, for only having one working headlight, WAS undriveable. She said that was insurance fraud and that I had lied to her, and they would not pay for my rental car.
I then proceed to ask her, how exactly I was supposed to tell the cop who pulled me over, that he was wrong and there was nothing wrong with my car.
Anyways, I ended having to pay for a rental out of my own pocket and quickly proceed to drop them. The funny thing is my rental car expense was only $115.00, but for the sake of that small amount, they lost me as a customer, as well as the money they could had kept making for insuring my two cars.
So the next time a cop pulls you over for something not working on your car, you might just want to tell him/her, that they're wrong because ...Your in good hands with Allstate.
Since I had no right front headlight, I believed the car was not legal to drive. I have been pulled over before for a non-working headlight and given a warning. (I assume, I could have just as easily been given a ticket) Due to my previous experience, I believed that my car could be on the road legally and I parked it in my driveway.
I called Allstate and reported my accident and requested a rental car until the repairs could be made. The associate asked me if the car was driveable. I assumed a car I could be pulled over in, was not driveable(silly me for trying to obey the law), and told her it wasn't.
Anyways, she arranged for me to pick up a rental car and I did. Unfortunately, I still had to give my credit car number to the rental agent, even though they said, it was just a formality, since insurance was going to be covering it.
When I got the call from the agent to set up a time to get the adjustment, I asked her if she could get me a close location to my home, since I was afraid to get pulled over while driving the car to the adjuster.
At that time she literally freaked on me. She said I had told her the car was not driveable. I said that I believed a car I could get pulled over in, for only having one working headlight, WAS undriveable. She said that was insurance fraud and that I had lied to her, and they would not pay for my rental car.
I then proceed to ask her, how exactly I was supposed to tell the cop who pulled me over, that he was wrong and there was nothing wrong with my car.
Anyways, I ended having to pay for a rental out of my own pocket and quickly proceed to drop them. The funny thing is my rental car expense was only $115.00, but for the sake of that small amount, they lost me as a customer, as well as the money they could had kept making for insuring my two cars.
So the next time a cop pulls you over for something not working on your car, you might just want to tell him/her, that they're wrong because ...Your in good hands with Allstate.
2 Updates & Rebuttals
anonymous
Olathe,Kansas,
United States of America
filed claim incorrectly
#2UPDATE Employee
Tue, March 01, 2011
Allstate rental car coverage is to be used if YOU are at fault in an accident. Since you were not at fault, the claim and rental car coverage should have been made through the other driver's insurance, not Allstate.
Will
kingwood,Texas,
U.S.A.
A rental car for a non working headlight? OMG!!
#3Consumer Comment
Sat, April 10, 2010
Give everyone on this site a break!! Are you joking or just that stupid? A non driveable vehicle means just that....NON DRIVEABLE!!! (car can not drive from point A too point B)-duh. Allstate should prosecute you for attempted insurance fraud!
