Nikkiflash
Youngstown,#2UPDATE EX-employee responds
Sat, May 02, 2009
i worked for alltel for 3 years. during my tenure there, i activated, changed phone numbers and serviced more prepaid phones than i care to imagine. if there is someone who is taking control of the phone, it is simply because they know the account holders personal information. prepaids are not as secure as regular contract phones because we dont have your social security number to verify when you call. your only line of defense on a prepaid phone is to add a password. if an employee were to give out information on that phone without verifying the password, then they would be fired. alltel takes customer privacy very seriously. seems that this so called stalker has the phone number and the online pin to make changes. there is NOTHING, and i mean nothing in the prepaid system that would make a rep unable to access the account. the only red flagging of accounts is to names and addresses of known fraudulent users, and stolen ESN's (electronic serial numbers) your best option here is to take id to the alltel store to prove account ownership and have the phone number changed. its THAT easy. then set a password on the account. this problem will not happen again if it is done in the right way. and whoever is the owner of this phone, make sure they dont give out their number to people they dont want to have it. and choose an online pin that isnt something someone would guess. lastly, seems you think someone at alltel is giving out your friends information. if you change the number, this 'bad employee' if they exist wont be able to find it. prepaids can only be accessed by the phone number. you can not look up by name. theres my 2 cents. coming from someone who did this 10-15 times a day for 3 years. its the truth.