Contacted company because I never received the product - I also cancelled my card before they could make any unauthorized charges. It took me forever to find the correct contact number and when I did, I was continually lied to regarding the shipment. I spoke with a man named Abraham Neal - I am sure this is not his real name - asked where I could send a certified letter requested my shipping charges be refunded.... he kept repeating an address of 40 E Main Street in Newark DE - This is a UPS shipping store He said I could not get a refund on shipping since they did ship and it was just too bad - he then asked for my card number and I refused to give that info - he then proceeded to tell me my account was cancelled because my card on file was declined - he asked for a new card to re-establish my account. Really? I explained once again I never received the product. I also informed him I cancelled the card because of their scamming behavior. Told him that they would never be able to charge my card. Do not give them your information. I do not want this product. This is truly a scam. Telephone number - 888-801-2785 - contact number for Allumiere