- Report: #1415149
Complaint Review: Allumiere - Westminster California
Reported By:
Adrienne Record -
Brush Praiire, Washington, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Allumiere
16478 Beach Blvd #360 Westminster, 92683-786 California, United States
Phone:
1-888-801-2785
Web:
http://allumiereserum.net/
Categories:
Business Rating:
(0)
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Allumiere ELENA...CUSTOMER CARE SUPPORT They took the PRODUCT & STOLE my money! Westminster California
I payed $4.95 & $6.95 for two items in shipping for a “free trial” of the product, which arrived a few days later. However, after a a couple of weeks, exactly 14 days, Allumiere charged my account an additionmal $97.41 and $98.41 charge to my credit card from the company. When she contacted to dispute the charges, I was informed that the fine print included in the “free trial” offer stipulated that customers have just 14 days from their order to request a refund. I was not ok with this so I have been arguing for months to get my monety back. They finally stated to me that if I send them the product back that was only used once, which I did and I paid for the shipping, that they will give me 50% refund as a courtesy. This NEVER happened! I NEVER recieved any money back for the product. Instead they keep claiming they refunded me the amount back to my card and are walking away.
Allumiere is stating that I received a partial refund of my money. I have been arguing back and forth expressing that this is untrue. This is unacceptable!!! They requested that I send the product back them, used once, on my dime and I was told I would recieve my money back, 50 % due the product being already used. I got no product and they STOLE $200. That is called fraud.
On 8/23/2017 they stated in an email the following: "We are unable to issue a full refund on the products as you have stated that they have been opened and used. However, for the frustrations I can issue a courtesy refund of 50% on each of the charges. That refund will reflect within 7-10 business days."
THIS NEVER HAPPENED!! I DID NOT RECEIVE ANYTHING!!! NOT A FULL OR A PARTIAL REFUND!!!
Elena, who I have been working with for months now, stated the follwoing on 12/5/2017 "All the information provided to you is for your refunds. We are unable to issue anything further and you will need to speak with your financial institution regarding your refund." She stated that she cannot provide ANYTHING FURTHER?? .....as if they GAVE ME SOMETHING! I received NOTHING. They took the product, which I paid for the shipping and they STOLE $200!!! I am pretty sure if they were in my shoes they would be pretty pissed off as well but instead they sit behind a computer and think that all they have to do is NOTHING!! Easy peasy!!!
Also, they are fully aware that because of the time frame the bank will not do anything to give me my money back. This is how fraud works, and unfortunately I fell for it! They told me that they would give 50% of my money back as a courtesy and played this game to string me along until it was SAFE ON THEIR END to not give me my money back. WIN WIN for them!
I WANT EVERY PERSON TO KNOW ON EVERY SITE HOW FRAUDULENT THIS COMPANY IS!!! BE AWARE!! THIS COMPANY SHOULD BE TAKEN DOWN!!!
