- Report: #1410688
Complaint Review: Allura-Alusiv - Santa Ana California
Reported By:
Patricia -
Lacey, Washington, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Allura-Alusiv
Santa Ana, 92799-5380 California, United States
Phone:
1-888-736-3712 or 1-888-7
Web:
alluraantiagingserum.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Allura-Alusiv I ordered the trial product and was charged the full price after 14 days Santa Ana California
I saw the ad for the face cream on Facebook and went to the website to read more about it. I don't know about he product, but the way it is advertised with the trail sample is deceptive. There is a 14 day trial period that starts the day you order it, so it includes shipping time. Evidently, when you sign up for the free trial, you are enrolled in a monthly subscription. This is something that is not easy to figure out. I found out when my debit card was declined on a small purxhase that I was charged $89.95 for the cream and $85.95 for the eye serum. Although the products come in the sme box and have the same packaging, you have to make two separate calls to cancel and get a refund. They initially offered a 35% "Courtesy Refund", but I was able to get a 50% refund, after talking to a supervisor. This evidently is a problem with the company, while I was on the phone, I heard in the background, the same offer being made to another customer. The same product is offered on Amazon for less than 1/2 the price from the company. How good can these products really be?
