Complaint Review: ALMONT HOMES - SUWANEE Georgia

The event that this person is complaining about is not only inaccurate but in most cases false.

1) The person writing this complaint was not even the buyer.

2) The family was represented by a real estate agent during the entire process, again not mentioned by this person making the complaint.

3) The home was framed with a roof installed, house wrap installed and the mechanicals were being run. it was not a vacant lot.

4) The buyer wanted nearly every upgrade item that was offered by the builder. Items such as granite tops in all bathrooms, extra hardwoods through out the home, extendend back deck and fenced in back yard, garage door openers with remotes. The upgrades totaled well over $10,000.00, again not mentioned by the person making this complaint.

5) The family and agent had multiple meetings with the builders representative and brick and painting contractors.

All of the meetings seemed to end well, with smiles and hand shakes, again not mentioned by the person making the complaint.

Everthing seemed to be going well until suddenly the person making this complain came into the model home a week before closing and asked for his money back, which had been used to install the agreed upon upgrades, The person stated that he was not happy with his agent or the home. I tryed to explain to him that according to the purchase agreement and the time deadline agreed to by both parties in the agreement, the part payment was non-refundable. At that point, I convinced the person to again meet with the superintendent and walk the home. It is one of the nicest homes in the community. The meeting seemed to go well. I asked the person if he felt better about the home, he said yes and that I would see him at the closing in a week. 

6) I recieved a call from the buyers agent, a day before the scheduled closing date stating the buyer had changed their mind and would not be at the closing the next day. The agent seemed frustrated with the buyer but could not say what the issure was exactly.

7) Approximately a week later, the person left a note on the model home door stating that there was no chance that the family was going to close and wanted his money back. I called him on his cell and invited him and his family to come in and see if we could save the deal. The family would not come in but, during the conversation he confessed that a short time after going under contract with Almont he made a offer on a forclosed home in the area that he did not think would be accepted. To his supprise the offer was accepted and he had already closed on that home the whole time being under contract with Almont. He stated, that their was no way he could or would close on the Almont home. I contacted both the buyer's Loan officer and agent, both stated that they were unaware of the purchase of the foreclosed home. That was the last contact that I had with any parties involved in this matter.

Summary: This is a admitted case of the family involved changing their minds. The builder, who had already install the items was financially damaged the the buyer.