- Report: #1373304
Complaint Review: Alucia - Internet
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Author Confirmed
Why?
Alucia
Internet, USA
Phone:
1-888-550-2963
Web:
aluciaskin.com
Categories:
Business Rating:
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Alucia Misleading/deceptive advertisement of product Internet
When trying to order a 14-day sample of Alucia anti-wrinkle complex, there was no way to get off of the order page except to enter "continue". Upon doing that it automatically adds other products to your order. When calling about this, was told to contact them within 14 days or else auto ship would be continued. There was no option to do an auto ship. The person on the phone said the cost would be $98.39.
When I called to cancel the auto ship, was told to either send my 14 day supply back (which I had paid for) or get charged almost $10 more to keep it. They had no record of the other two products that were shipped with the Alucia. Said they must belong to another company. Not correct, since it came off of the same order blank and I had confirming emails from the same company. The representative on the phone was very hateful and rude. No reason for her to not be helpful. This is a huge rip off and everyone needs to be aware of it.
