- Report: #337198
Complaint Review: Amazon.ca - Internet
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Amazon.ca
amazon.com/your-account Internet, Canada
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Amazon.ca Lies I was told to pay the extra $392 dollars to UPS and I would be reimbursed . Wrong Vancouver Washington Internet
I Dan R ordered a massage bed through amazon .com . the 3rd party seller was , 800 health outlet. I was told that I wouldn't have to pay more than $1354.46 . No customs or taxes . Once it arrived from USA to Victoria BC Canada their would be no extra cost . When It arrived UPS wanted $395.86 . I called amazon and was told to Pay this amount on my Visa and they would reimburse me to that amount.
I have since been asked to fax the receipts and did . They didn't get the fax. I was asked to fax again . They didn't get the fax. I was then asked to send them the amount via email , which I did. They said by email that the issue would be resolved by Wed 28th of May 2008 didn't hear from them. I did have a problem with the massage bed , and was told that the bed was not as described in the web page and that the reason was that the 5th roller was discontinued . I took that as a valid excuse and am ok with the explanation.
I am not happy with being told that I would not have to pay more, then told to pay it on my visa with the assumption that I would be reimbursed . NOW THE HASTLE I,VE GONE THROUGH. I even have taped telephone conversations of them saying no extra payment . Included are the emails and bills . Thank You Dan R Now they say they wont pay
Dan r
victoria, British Columbia
Canada
I have since been asked to fax the receipts and did . They didn't get the fax. I was asked to fax again . They didn't get the fax. I was then asked to send them the amount via email , which I did. They said by email that the issue would be resolved by Wed 28th of May 2008 didn't hear from them. I did have a problem with the massage bed , and was told that the bed was not as described in the web page and that the reason was that the 5th roller was discontinued . I took that as a valid excuse and am ok with the explanation.
I am not happy with being told that I would not have to pay more, then told to pay it on my visa with the assumption that I would be reimbursed . NOW THE HASTLE I,VE GONE THROUGH. I even have taped telephone conversations of them saying no extra payment . Included are the emails and bills . Thank You Dan R Now they say they wont pay
Dan r
victoria, British Columbia
Canada
1 Updates & Rebuttals
Dan r
victoria,British Columbia,
Canada
amazon fraud stay away
#2Author of original report
Thu, June 05, 2008
Amazon.com Customer Service to me show details Apr 30 Reply Please note that customs or import duties may be levied once the package reaches the destination country. Additional charges for customs clearance would have to be borne by the recipient; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. But we have checked that you have been promised by an agent before for amazon to reimburse you with the charges Please let us know if this e-mail resolved your question:
