Complaint Review: amazon.com - Internet Internet

Said an Amazon employee:  "Most people that buy the $139 version of the Kindle genuinely have no idea what the difference is between the two, because if they had bothered to read anything other than the price and the name of the product, they'd find that the $189.00 version is the one they want anyway. "


I agree that customers should always read the fine print before buying.  But that really doesn't excuse a business setting up their advertising to snag the unwary or lazy customer.

If two items with the -same name- are advertised for two different prices, it is not unreasonable to assume that the lower price is for the -identical item- being offered 'on sale.'   If they are in fact -different- items, then the honest business practice would be to use two -different names- to avoid such confusion:  "Kindle I and Kindle II" immediately suggest themselves.

This alerts tthe customer to the fact that there is indeed a difference between the two items --besides price--, and that they should take a closer look at the product description before deciding which product they really "want anyway."

I too was ripped off by Amazon last week. I placed an xBox 360 Kinect in my cart. It was for my nine year old, and I needed to make sure that I was ordering the correct item. By the time I showed it to him, 45 minutes later, Amazon had removed it from my cart because of demand. What d****ebags!

Several hours later, the item was placed back in my cart, and received.

Wow! That's some service! You received it several hours after ordering? I'm gonna start using them again! That's pretty fast delivery. What did they do, air drop it into your back yard?

I too was ripped offby Amazon last week. I placed an xBox 360 Kinect in my cart. It was for my nine year old, and I needed to make sure that I was ordering the correct item. By the time I showed it to him, 45 minutes later, Amazon had removed it from my cart because of demand. What d****ebags!

Now if I went to Target, and put an xBox in my cart, a Target employee would not grab it out of my cart to give to another customer.

Several hours later, the item was placed back in my cart, and received.

However, this is the last time I will order anything from Amazon due to their unscrupulous business practices.

Retail is a practice of supply and demand. Supplies dwindle as demands increase. It's just a fact of life. When you have a big supply of something and you hope to sell it, you advertise. Advertising tells the customers that you have a product and want to sell it. Walmart does the same thing. Have you ever walked into a store to buy something from an advertisement circular only to find the store doesn't have it available anymore? Sure, it happens all the time, even in tiny stores like Walmart that have a limited number of outlets. When it comes to shipping, Amazon is in the same boat as every other person and business out there: We can only estimate the delivery date based on what the carrier tells us. Fact of life dude. I'm sorry UPS lost or misplaced your package -not our fault. I have never known Amazon to NOT refund a shipping charge when the customer did not receive the package on their estimated ship date.

2) Placing an item in your cart is not the same as ordering it. A price will not, cannot change once you have actually placed your order. Fact. What ever you think has happened to the cost of your order after you actually clicked that yellow "Place Your Order" button did not, in fact, happen. Prices will change while your item sits in the cart, but you haven't ordered it yet, so again - not our fault. If you look at a sales paper for a week and a half before you go into the store you may find those prices no longer honored. Fact of life.

3) Sometimes, often times, a store sells out of items, particularly lower priced versions of the real deal. Most people that buy the $139 version of the Kindle genuinely have no idea what the difference is between the two, because if they had bothered to read anything other than the price and the name of the product, they'd find that the $189.00 version is the one they want anyway.