- Report: #1379079
Complaint Review: Amazon.com - Internet
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Author Confirmed
Why?
Amazon.com
Internet, USA
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Amazon.com, used amazon notice in my email, warning of cancellation of purchase, when response was made the computer froze. Immediately a site warned of the problem as dangerous and offered to repair the computer requiring the remote operation of my computer by their company. This would allow complete access to all of my files. The "microsoft specialist" was not a microsolft employee Located on the internet using amazon warning On the internet using amazon as a front
Received a e-mail from Amazon.com that a number of my purchases had been cancelled. I responded to the e-mail and within seconds my computer froze. I could not access any function on the keyboard or mouse. A site telling me my computer was hacked popped up on the screen. A website offered to fix the hack. Upon contacting the website by the voice on the phone claimed to be a microsoft authorized specialist.
To repair my computer he wanted to activate the remote access feature. I learned this would provide him access to all of the files on the computer, not just to repair the "damage"
I learned from neighbors who responded to this computer repair site that he asked for payment by credit card for the repair to the computers. He is not a Microsoft empoyee as I called microsoft to determin if he was an agent for the company. Microsoft employee responded that no microsoft emplyee or affiliate would offer such a service on the Internet and that it was a scam and that I should have known it was a scam because they do not offer repair over an internet website. Individuals must contact Microsoft which then provides repair assistance including remote repair. It took more than an hour to complete the repair and restore the computer.
